Director of Medical Staff Services in Bolivar, Missouri at Citizens Memorial

Citizens Memorial Hospital (CMH) is seeking a Director of Medical Staff Services to join our team of dedicated professionals in Bolivar, Missouri — someone who leads with skill, compassion, and a drive to positively impact every patient and family we serve.

Position Details

• Status: Full-time
• Reports to: Chief Medical Officer

What Your Day Looks Like: The Director of Medical Staff Services provides strategic and operational leadership for Medical Staff Services across the health system and serves as a key partner to the Chief Medical Officer, Medical Staff leadership, health system executives, and clinical and operational leaders across all clinical care settings.

Essential Responsibilities

• Medical Staff Governance - Serves as the primary administrative leader supporting the organized medical staff and its governance structure.
• Credentialing and Privileging - Directs the complete credentialing and privileging life cycle for physicians, APPs, behavioral health providers, telehealth practitioners, pharmacists, and other credentialed professionals.
• Professional Practice Evaluation and Quality of Care - Establishes and oversees processes that ensure the quality and safety of care delivered by members of the medical staff.
• Peer Review - Provides administrative leadership for the medical staff peer review program by coordinating confidential, objective, and timely review of cases involving potential quality-of-care, patient safety, professional practice, or clinical performance concerns.
• Medical Staff Education - Develops and coordinates ongoing medical staff education programs identifying educational needs based on quality data, peer review findings, regulatory changes, patient safety events, credentialing requirements, and emerging clinical issues.
• Medical Staff Support and Engagement - Serves as a trusted resource and administrative partner for members of the medical staff and establishes effective communication channels between the Medical Staff Services department, operational leaders, and providers.
• Regulatory and Accreditation Compliance - Maintains readiness for CMS, Joint Commission, The Compliance Team, state regulatory agencies, and other applicable regulatory or accreditation reviews.
• Provider Life Cycle and Onboarding - Partners with Provider Recruitment, Provider Enrollment, Clinical Operations, Human Resources, Information Technology, and department leadership to create efficient provider onboarding and off-boarding processes.
• Data, Analytics, and Performance Management - Develops and maintains a Medical Staff Services KPIs. Monitor for trends, gaps, and opportunities for improvement.
• Leadership and Department Management - Recruits, develops, and retains a high-performing Medical Staff Services team establishing appropriate staffing levels, workflows, policies, and performance expectations and promoting a culture of service, accountability, confidentiality, and continuous improvement.

Qualifications

• Education: Bachelor's degree in healthcare administration, business administration, nursing, health information management, or related field is required. Master's degree in healthcare administration, business, nursing, public health, or related field is preferred.
• Experience: Experience in medical staff services, credentialing, healthcare quality, medical staff governance, or a related healthcare leadership function working with physicians and APPs and supporting medical staff committees or physician leadership is required. Certification such as CPMSM, CPCS, CPHQ, or equivalent professional credential, experience in a rural or community hospital environment supporting multi-site health systems is preferred.
• Skills:
  • Strong knowledge of quality and patient safety principles
  • Excellent interpersonal and conflict-resolution skills
  • Ability to work effectively with physicians and senior executives
  • High degree of discretion and confidentiality
  • Strong analytical and organizational skills
  • Ability to manage complex and competing priorities
  • Excellent written and verbal communication
  • Commitment to physician/APP engagement and service excellence
  • Ability to lead change in a healthcare environment
  • Understanding of the unique recruitment, retention, access, and specialty coverage challenges of rural healthcare

Benefits That Support You

• Competitive wages, annual merit increases, employee wellness program
• For a comprehensive list of benefits, please click here: CMH benefits.

Why CMH?

CMH includes 34 primary and specialty clinics, six long‑term care facilities, and one residential care facility. We provide acute care, emergency services, ambulatory care, surgical services, pharmacies, walk‑in clinics, addiction recovery, therapies, and more — all grounded in exceptional, community‑focused healthcare.

• CMH is a three-time recipient of the Missouri Quality Award
• 2025 Chest Pain-MI Platinum Award
• Springfield Business Journal awards include multiple years as an Economic Impact Award nominee and being honored in the Dynamic Dozen for being one of the top 12 fastest-growing companies in Southwest Missouri
• Click here to see the full list of awards for CMH!

Follow us on Facebook to discover more about life at CMH— the people, the culture, and the work that matters. https://www.facebook.com/CMHRecruiting

Recruiter Contact

Kelly Fender

Phone: 417-328-6251

Email: kelly.fender@citizensmemorial.com