Parts Manager in Campbell River, British Columbia at Island Owl Mazda

Join the Island Owl Mazda team and receive a signing bonus of up to $5,000, based on your experience and qualifications.

At Island Owl Mazda, we're looking for an experienced Parts Manager who is passionate about leadership, operational excellence, and delivering exceptional customer service. This is an opportunity to take ownership of a key department, build a high-performing team, and make a meaningful impact on the dealership's continued success.

As the Parts Manager, you'll oversee the day-to-day operations of the Parts Department, ensuring inventory accuracy, developing strong vendor relationships, driving profitability, and supporting both our Service and Sales teams. If you're someone who enjoys improving processes, mentoring others, and creating an exceptional customer experience, we'd love to hear from you.

• Manage and supervise Parts Department staff, including hiring, training, scheduling, coaching, and performance management.
• Oversee inventory management, including ordering, stocking, cycle counts, and returns to maintain optimal inventory levels.
• Ensure accuracy and efficiency in parts identification, pricing, invoicing, and warranty/core return processing.
• Develop and maintain strong relationships with vendors, manufacturers, and wholesale customers.
• Monitor department performance, including sales, gross profit, inventory turns, and expenses, implementing strategies to achieve and exceed targets.
• Collaborate closely with the Service and Sales Departments to ensure timely availability of parts for repair orders, vehicle sales, and accessories.
• Handle escalated customer inquiries and resolve concerns in a professional, customer-focused manner.
• Ensure compliance with manufacturer standards, dealership policies, and workplace safety requirements.
• Lead merchandising initiatives, displays, and promotions to maximize retail and wholesale sales opportunities.
• Maintain a clean, organized, and efficient Parts Department.
• Prepare and present department performance and inventory reports to management.

Success in this role means more than managing inventory—it means becoming a trusted leader who helps shape the future of the Parts Department and contributes to the dealership's overall success.

You'll know you're succeeding when you:

• Lead a motivated, engaged Parts team that consistently delivers exceptional service.
• Maintain accurate inventory while reducing obsolescence and ensuring parts are available when customers and technicians need them.
• Grow departmental profitability through strategic inventory management, vendor partnerships, and wholesale opportunities.
• Build strong working relationships with the Service and Sales Departments to improve efficiency and customer satisfaction.
• Identify opportunities to improve processes, streamline operations, and enhance the customer experience.
• Foster a positive, collaborative team culture through coaching, mentorship, and employee development.
• Consistently meet or exceed departmental goals while maintaining Mazda and dealership standards.

• High school diploma or equivalent required; post-secondary education in Automotive, Business, or a related field is considered an asset.
• 3+ years of dealership parts experience, with leadership or supervisory experience preferred.
• Strong knowledge of automotive parts, vehicle systems, manufacturer programs, and inventory management.
• Experience using dealership management systems (DMS) and electronic parts catalogues.
• Proven leadership, coaching, and team development skills.
• Excellent communication and relationship-building abilities.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver's license with a clean driving record.

At Island Owl Mazda, you'll have the opportunity to lead an essential department while making a real impact on the dealership's success. We value collaboration, accountability, and continuous improvement, and we're committed to creating an environment where our leaders are empowered to make decisions, develop their teams, and grow their careers.

If you're looking for an opportunity where your experience, leadership, and ideas will be valued, we'd love to hear from you.

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