Wraparound Care Coordinator (DCFS) in Fairview Heights, Illinois at Hoyleton Youth and Family Services

POSITION SUMMARY

The Wraparound Care Coordinator works in collaboration with the youth, family, guardian, caseworker and DCFS. Responsible for the design and delivery of services that meet the youth's needs and provide support to youth and families referred to the Wraparound Program. Delivers strength-based, family centered, culturally competent and trauma informed facilitation services.

The role requires flexibility to accommodate the scheduling needs of youth, families, team meetings, crisis situations, and program operations, including occasional evening or weekend responsibilities.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Evaluate and interpret the referral information. Complete a strength-based Discovery Assessment with the child and family and the Child and Adolescent Needs and Strength Assessment (CANS) at time of admission and discharge.
• Develop, document, and maintain a Crisis Plan and individualized Wraparound Plan in conjunction with the youth, parent, guardian, caregiver, and caseworker of the referring agency.
• Conduct weekly face to face home/community visits with the assigned youth and their families/support system. Participate in monthly Child and Family Team Meetings for each assigned youth to review care plan and progress on needs. Maintain meeting minutes for CFTM as needed.
• Utilize available resources and flex funding to ensure services are based on the identified needs of the child and family, authorized through the Wraparound Plan, and reimbursed in a timely manner.
• Deliver all services in a culturally responsive, trauma-informed, confidential, and professional manner consistent with CARE principles, agency policies, and applicable regulations.
• Engage with treatment providers, school and other collateral contacts to ensure youth’s needs are being met.
• Oversee transition to any ongoing care after discharge from Wraparound Program.
• Complete required assessments, case notes, service plans, reports, and other documentation within established agency, funder, and regulatory timelines.
• Participate in ongoing program evaluation activities as identified by the agency and/or funder.
• Maintain certification in Therapeutic Crisis Intervention (TCI), utilize crisis prevention and de-escalation techniques when appropriate, and respond to behavioral crises in accordance with TCI standards.
• Meet all grant and program goals, objectives, and performance measures, and perform other duties as assigned.
• Participate in required training, supervision, staff meetings, and professional development activities to maintain competency and program compliance.
• Complete required assessments, case notes, service plans, reports, and other documentation within established agency, funder, and regulatory timelines.
• Monitor and assess safety, stability, and risk factors affecting youth and families and communicate concerns in accordance with agency policy and mandated reporting requirements.

QUALIFICATION REQUIREMENTS

• Demonstrated ability to manage multiple priorities, maintain accurate documentation, and meet established deadlines.
• Demonstrated ability to communicate effectively, both verbally and in writing, with youth, families, community partners, and multidisciplinary teams.
• Demonstrated ability to engage and build rapport with youth, families, caregivers, and community stakeholders.
• Demonstrated ability to collaborate effectively with professionals across multiple service systems, including child welfare, education, behavioral health, and community-based organizations.
• Ability to facilitate discussions regarding behavioral health, family functioning, safety, permanency, and other sensitive matters with youth, families, and stakeholders.
• Demonstrated ability to work independently while managing assigned caseload responsibilities and collaboratively within a multidisciplinary team environment.
• Must meet DCFS/CANTS Clearance Requirements.
• Must be at least 21 years of age.
• Must possess and maintain a valid driver’s license and maintain proof of automobile insurance

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree in Social Work, Psychology, Counseling, Education, Human Services, Rehabilitation Counseling, or a related human services field required.
• Minimum three (3) years of experience providing case management, care coordination, behavioral health, child welfare, family support, or related human services is required.
• Experience working within multidisciplinary teams to coordinate services and support client outcomes preferred.
• Knowledge of community resources, child-serving systems, behavioral health services, and evidence-based practices supporting children, youth, and families preferred.
• Experience coordinating services among child welfare, education, behavioral health, and community-based providers preferred.

CARE & TCI

Hoyleton has adopted the CARE (Children and Residential Experience), developed by Cornell University, to guide our culture and practice. CARE is grounded in six core principles: Developmentally Focused, Family Involved, Relationship Based, Ecologically Oriented, Competence Centered, and Trauma Informed.

Completion of CARE and TCI training is an internal requirement for all staff and must be completed upon hire. Ongoing application of these principles is expected and essential to successful job performance.

TCI (Therapeutic Crisis Intervention). Employees must:

• Pass the written test annually
• Pass the physical test every six months (if applicable to their role)

Consistent participation and application of both CARE and TCI principles drive company culture and are essential to job performance.

WORKING CONDITIONS

This position operates in professional office, clinical, residential, and community-based environments and requires travel to agency sites, client locations, and partner organizations based on program needs. Frequent local travel is required to conduct home visits, attend meetings, transport materials, and coordinate services within the assigned service area.

The role involves periods of walking, standing, and sitting and may occasionally require climbing stairs, bending, kneeling, or lifting materials weighing up to 50 pounds.

Work schedules may include occasional evening and weekend hours to accommodate youth and family needs, crisis response activities, meetings, and other program requirements.

Minimal exposure to environmental factors such as noise, dust, or varying indoor/outdoor temperatures may occur depending on program needs and client-related activities.

BENEFITS

• Medical insurance with company funded Health Savings Account (HSA)
• Dental and vision insurance
• Paid vacation, sick, and personal days
• 10 company holidays and 1 floating holiday
• Monthly cell phone reimbursement
• 6 weeks paid parental leave
• 403(b) retirement plan with up to 5% employer match
• Employer-paid life insurance
• Optional supplemental benefits including: voluntary life, short-term disability, long-term disability, accident, and critical illness coverage
• Employee Assistance Program (EAP) available to employees and their household members for additional support
• Tuition reimbursement to encourage continued learning and growth
• BenefitHub Perks Program offering valuable employee discounts