Field Service Engineer in remote, Washington at oneservice inc.
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Job Description
Position: Field Service Specialist - PA/NJ
Country: US
Department: Field Service
Reports to (Level): Management
About Us:
oneservice, Inc is the worldwide leader for third-party managed service solutions for the diagnostic, medical, and life science markets. Our mission is to redefine service excellence with best-in-class service solutions. We are looking for a well-qualified and motivated Field Service Engineer to join our team in supporting our customers in achieving optimal performance from their instrumentation.
Position Summary:
The responsibilities include installing, maintaining, and servicing existing diagnostic, medical, and life science instrumentation while troubleshooting issues. This role focuses on providing an exceptional customer experience on-site and remotely. You'll work with high-tech product platforms related to life sciences and laboratory analytical apparatus.
Key Responsibilities:
- Installation & Maintenance
- Install new molecular diagnostic and life science instruments at customers' premises, ensuring functionality, proper installation, and compliance with specifications.
- Perform routine and preventive maintenance to ensure optimal performance and minimize downtime.
- Technical Support
- Diagnose and troubleshoot mechanical, electrical, and software issues.
- Provide on-site and remote technical support to quickly resolve equipment malfunctions.
- Customer Training
- Deliver thorough training to end-users on equipment operation, maintenance, and care.
- Develop and update user manuals or training materials as necessary.
- Documentation & Reporting
- Record all service activities, including maintenance schedules, repairs, and customer interactions.
- Prepare detailed service reports and share findings with customers and internal teams.
- Collaboration
- Work closely with technical support, sales, and R&D teams, providing feedback on instrument performance.
- Participate in product demonstrations and trade shows as needed.
- Compliance
- oneservice is an ISO9001:2015 certified organization, conforming to those procedures and standards.
- Ensure all work adheres to company policies, customer requirements, and industry regulations.
- Follow health and safety guidelines during all service activities.
Qualifications:
- Education: A Bachelor's degree or technical certification in Engineering, Electronics, Life Sciences, or comparable military or education/work experience.
- Experience:
- At least 3 years of field service experience with molecular diagnostic or life science instrumentation.
- Strong understanding of laboratory workflows and technologies, such as PCR or NGS.
- Technical Skills:
- Proficiency in diagnosing and repairing complex instrumentation involving mechanical, electronic, and software systems.
- Familiarity with Windows-based software and networking.
- Soft Skills:
- Excellent communication and interpersonal skills for effective collaboration with customers and teams.
- Strong organizational and time management abilities to handle multiple service requests.
- Travel:
- Willingness to travel extensively (up to 75% overnight travel).
- Valid driver’s license and passport for domestic and occasional international travel.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Generous paid time off and holidays.
- Opportunities for professional growth and career advancement.
Why Join Us?
At oneservice, you will be part of a dynamic team dedicated to making a difference in healthcare and life sciences. We value innovation, commitment, and customer satisfaction, and we provide growth opportunities for our employees to help them excel in their careers.