Intake Coordinator, Your Health Connection (Hydrid) at Hospice of the Valley – Phoenix, Arizona

Join Arizona’s largest, most prominent not-for-profit hospice, serving the valley since 1977.

Hospice of the Valley is a national leader in hospice care and has been serving the Phoenix metropolitan area since 1977. A mission-driven, not-for-profit organization, Hospice of the Valley employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork, and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility and the privilege of doing meaningful, rewarding work.

Benefits:

• Supportive work environment with a culture of caring for patients and one another.
• Competitive wages and excellent benefit program.
• Generous Paid Time Off.
• Flexible schedules for work/life balance

Position Profile

The Intake Coordinator role is crucial in facilitating exceptional patient experiences, starting with responding to telephone inquiries and managing incoming calls from patients, their families, and other individuals. This role addresses requests, resolves concerns, and facilitates communication with other members of the healthcare team. This role is responsible for gathering patient information, creating admission and discharge paperwork, providing explanations of policies and procedures, and addressing patient inquiries, concerns, and grievances. This role is responsible for scheduling provider visits.

This role is Hybrid (3 days in office, 2 days from home)

Responsibilities

• Performs patient outreach to schedule appointments with the provider.
• Manages phone/email communications effectively and efficiently.
• Facilitates inbound calls from patients requesting new appointments or change to existing appointments.
• Maintains and coordinates schedule with provider and patient.
• Makes necessary adjustments to patient/provider schedules due to reschedule requests or cancellations.
• Verifies patient demographics and insurance information for accurate charting.
• Performs staff assignments.
• Ensures data integrity.
• Assures paperwork completeness and timelines are met.
• Performs all other duties as assigned.
• Maintains professional knowledge and enhances professional skills.
• Adheres to high standards of personal and professional conduct.

Minimum Qualifications

• High School diploma.
• Minimum two years of related work experience including data entry.
• Experience with Microsoft Office applications, including Excel, Word, and Outlook.

Preferred Qualifications

• Familiarity with medical terminology.

Hospice of the Valley is an equal employment opportunity employer. EOE/M/F/D/V