Dental Clinic Manager at St Vincent De Paul – Phoenix, Arizona

Job Title: Dental Clinic Manager

Department: Dental Clinic

Reports To: Dental Director

FLSA Status: Non-Exempt

Safety Sensitive: Yes

Job Summary:

Provides supervision, training, and support to dental staff to increase efficiency and ability to provide patient care. Works in tandem with the Dental Administrator.

Summary/objective:

The role of Clinical Care Coordinator Assistant is to provide oversight, leadership, and mentorship to fellow dental assistants. To assist in the efficiency and functionality of the department and to help the department reach their goals set forth by the Dental Director.

Specific Duties:

Leadership:

• Monitor and manage a productive schedule.
• Oversee daily operations of the dental office.
• Employee and patient relations.
• Achieve practice goals (Monthly / Quarterly / Annual).
• Manage staff productivity
• Manage the team's schedules and time clock entry.
• Complete End of Day processes and make review day end checklists for team members.
• Timely reporting on tasks and goals to the director.
• Directs and leads dental assistants in continuous process improvements.

• Leads clinical staff in maintaining a smooth patient workflow with the front office staff and clinical teams to promote timely and exceptional patient experience visits.
• Collaborates with other office staff to improve and provide better patient care.
• In conjunction with the Clinic Care Coordinator is to ensure adequate coverage of dental assistants to ensure efficient workflow.
• Mentors and trains other clinical staff.
• Assists in the efficient transition and adaptation of new dental assistant staff.
• issue resolution and workflow recommendations for continuous process improvements to the lead assistant.

• Overall coordination of clinical area. Knowledgeable about all aspects of
• clinical dentistry, performance limited only by certification or licensing.
• Meet regularly with the dentist and the Dental Administrator and Director.
• Suggest clinical staffing needs.
• Coordinate clinical staff orientation and training.
• Make recommendations about clinical staff performance appraisals,
• discipline, or dismissal.
• Coordinate office-wide OSHA and HIPAA training, maintenance of records,
• etc.
• Direct and maintain work schedules. Collect work, vacation, and personal
• leave time records for clinical staff. Obtain substitute staff, as necessary.
• Assign collateral duties to clinical staff, e.g., ordering, maintenance of
• Coach clinical staff members and mediate differences when possible.
• Direct the morning huddle (brief meeting to review the day).
• Help schedulers with scheduling questions.
• Direct the flow of patients through the clinical area.
• Make certain all work systems are consistent, e.g., computer data entry,
• communication with patients about clinical matters, paperwork, lab delivery.
• etc.
• Help plan and maintain clinical area budget. Supervise clinical supply
• inventory and ordering.
• Coordinate the process for patients who will be treated in the hospital.
• Maintain confidentiality in all practice matters and staff interpersonal
• relationships.

• Assist with dental procedures and documentation.
• Perform dental x-rays.
• Knowledge and practice of infection control techniques.
• Ability to work with minimal direction.
• Performs any other duties assigned by Dental Director.
• Participate in and serve as a model for SVdP’s Culture of Philanthropy and ensure SVdP volunteers feel welcomed and appreciated.
• Volunteer engagement and appreciation, as well as Culture of Philanthropy participation are part of all job descriptions at SVdP, and a very important part of the organizational culture and values.

Required Skills/Abilities:

• Training as a Dental Assistant
• Able to collaborate with volunteers and students to support the mission of St. Vincent de Paul.
• Bilingual (English and Spanish) is required.
• Experience using the operating system Dentrix is preferred.

Education and Experience:

• High school diploma or equivalent
• 2-3 or 3-4 years of experience as a Dental Assistant

Physical Requirements:

About St. Vincent de Paul:

The Society of St. Vincent de Paul is dedicated to feeding, clothing, housing, and healing individuals and families in our community who have nowhere else to turn for help. As important, SVdP provides meaningful opportunities for volunteers to serve their neighbors in need with love and compassion.

As an employer, the Society of St. Vincent de Paul knows the importance of exceeding the expectation of being an “equal opportunity employer.” As an organization, we are actively seeking to build a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the guests we serve within St. Vincent de Paul. SVdP does not discriminate based upon race, ethnicity, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a veteran, status as an individual with a disability, and any other characteristics.