Case Aide at Chicanos Por La Causa – El Paso, Texas

If guiding, supporting, and inspiring kids is your mission, keep reading!

Our ORR team in El Paso, Texas is searching for our next Case Aide to join the case management team.

ABOUT ORR
The mission of CPLC's Office of Refugee Resettlement (ORR) is to promote the health, well-being, and stability of refugees, unaccompanied alien children, and other eligible individuals and families, through culturally responsive, trauma-informed, and strengths-based services. Our vision is for all new arrivals to be welcomed with equitable, high-quality services and resources so they can maximize their potential.

HOW WILL YOU MAKE AN IMPACT?
You will keep things moving by directly supporting the day-to-day operations of the case management department, ensuring that case management services are provided to youth in a timely manner.

• Keep everything organized and compliant by maintaining and archiving case files, both physical and electronic, according to agency and ORR standards.
• Be the backbone of case management, assisting with forms, applications, discharge planning, and ensuring assessments and deadlines are met.
• Own the travel coordination process. Arrange flights for youth, communicate with sponsors, secure itineraries, and work closely with travel agents to make sure every detail is handled smoothly and on time.
• Connect families and youth by facilitating weekly calls and supporting communication between clients and their caregivers or sponsors.
• Stay on top of the details, tracking flight logs, discharge reports, and mastering program software while ensuring confidentiality and compliance at every step.

WHAT MAKES YOU A GREAT CASE AIDE?

• You are organized and detail-oriented, with excellent time management skills to work through multiple priorities while meeting strict deadlines.
• You communicate with ease in both English and Spanish, using strong written and verbal skills to connect with youth, families, and team members.
• You are resourceful and proactive, able to troubleshoot challenges, find solutions quickly, and support case managers in coordinating complex travel and discharge plans with minimal supervision.
• You are accountable to the team and always stay engaged, using critical thinking and problem-solving skills to navigate challenges while maintaining professional boundaries.

MINIMUM QUALIFICATIONS AND COMPETENCIES

• High School Diploma or GED required; College hours preferred.
• Must be bilingual (English/Spanish)
• Valid Driver’s License meeting company standards for insurability.

Competencies

• Excellent organizational, time management, and communication skills; written and verbal (English & Spanish)
• Critical thinking and problem-solving skills
• Computer literacy and knowledge of Microsoft Windows
• Maintain appropriate boundaries
• Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team

BENEFITS
We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits. Full-time employee’s benefits below:

• Generous Paid Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Free Preventative Services & Wellness Rewards
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
• Health Savings Account & Flexible Spending Account
• Life + Disability options
• Employee Assistance Program
• Telemedicine & Concierge Services
• 401(k) Retirement Plan
• Pet Care, Life Mart Purchase Discounts
• Tuition Reimbursement for qualifying degrees
• Mileage & Cell Reimbursement for qualifying roles
Identity Theft Protection& Voluntary Benefits

Empower lives, case by case. Apply today to be our new Case Aide!

Chicanos Por La Causa, Inc. is an Equal Opportunity Employer

CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster

California Residents: Chicanos Por La Causa, Inc and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.