Content Moderator III in Taguig, NCR at SupportNinja

What does a day in the life as a Content Moderator III look like?

• Reviews and moderates user-generated content, including text/chats, images, videos, and other content on social media platforms according to the organization’s policies and guidelines
• Uses content moderation tools and processes to identify and remove inappropriate, harmful, or violating content
• Provide support with escalated complex issues
• Acts as quality assurance as needed
• Monitors and reports trends or patterns in content moderation issues
• Work on creating, updating, and improving content moderation policies and guidelines to ensure they are up-to-date and effective
• Collaborate on initiatives to enhance the user experience by providing feedback and suggestions based on moderation experiences
• Ensure consistent enforcement of content policies across different types of content and user interactions
• Provides support and assistance to Content Moderator I and II as needed
• Participates in training programs and continuous learning initiatives to improve content moderation skills and knowledge
• Adheres to all company policies, procedures, and business ethics codes
• Meets or exceeds individual and team performance targets and metrics
• Performs other duties as assigned

What are the required qualifications of a Content Moderator III?

• Must have high school diploma or equivalent
• Must be 18 years of age or older
• 2 years of experience in content moderation, preferably in a call center environment
• Familiarity with social media platforms and online communities
• Familiarity with AI tools and bots
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications

Core Competencies:

• Customer Focus
• Content Moderation
• Detail Oriented
• Analytical Thinking
• Inquiry Research/Response
• Investigative Mindset/Curiosity
• Teamwork
• Results-oriented
• Policy Development and Implementation
• Data Analysis and reporting

Ninja Perks and Benefits
Full time employees

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program
• Beautiful office space (for onsite employees)
• Free lunch provided daily (for onsite employees)

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