LA County - Medical Logistics Dispatcher at Rapid Medical – West Hollywood, California

About the Company:

Rapid Medical is disrupting healthcare logistics through our innovative integration of proprietary software and operational excellence. Our comprehensive solution combines our purpose-built Transportation Management System (TMS), Driver App with AI-powered optimization, and operations team to deliver increased cost efficiency and service quality to ultimately improve patient care.

Rapid Medical has doubled its business year-over-year and is on track to double this year.

Dispatcher

Your Role as an Operations Cornerstone

As a Medical Logistics Dispatcher at Rapid Medical, you will serve as the critical link between our laboratory clients, field drivers, and airline partners, ensuring the seamless movement of vital healthcare specimens. This is an exceptional opportunity for a detail-oriented professional who thrives in a fast-paced environment and is passionate about improving healthcare through operational excellence.

Your job is to coordinate and optimize the transportation of medical specimens, ensuring timely pickups and deliveries while maintaining the highest standards of compliance and customer satisfaction. The scope of impact and autonomy will only be limited by your capacity to successfully drive meaningful operational results.

What Youll Own & Drive

Route Planning & Optimization

• Generate and adjust daily delivery and return ("stem") routes using our AI-driven dispatch platform
• Monitor traffic, weather, and capacity constraints to recalibrate routes in real time
• Ensure optimal resource allocation to meet service level agreements and minimize costs

Compliance & Quality Assurance

• Validate that all shipments meet HIPAA, DOT, state, and local regulatory requirements
• Audit driver documentation (chain-of-custody forms, temperature logs) and escalate non-compliance issues
• Ensure all operations adhere to regulatory requirements and company policies

Operational Support & Problem Resolution

• Provide 24/7 operational support to W2 drivers and independent contractors via our mobile app
• Manage emergencies (missed pickups, vehicle breakdowns) and deploy contingency plans to uphold service levels
• Demonstrate quick thinking and resourcefulness when addressing unexpected challenges

Client & Carrier Coordination

• Serve as primary point of contact for laboratory clients, addressing scheduling requests and escalations
• Coordinate with airline and ground carriers for specimen tendering, ensuring adherence to IATA and DOT regulations
• Build and maintain strong relationships with clients and transportation partners

Ideal Candidate Profile

• Bachelor's degree in Logistics, Supply Chain Management, Healthcare Administration, or related field
• 2+ years of logistics coordination experience, preferably in medical or healthcare specimen transport
• Proficiency with dispatch/planning software; experience with Salesforce Health Cloud a plus
• Low ego, highly intelligent, quick learner eager to roll up your sleeves and tackle any tasks - big or small
• Action-oriented with excellent work ethic and attention to detail

What We Offer

Competitive Total Compensation Package:

• Competitive salary and performance-based bonuses
• Comprehensive benefits including health, dental, and vision coverage

Growth & Impact:

• Professional development budget and tuition reimbursement
• Opportunity to make a direct impact on patient care and laboratory efficiency
• Clear path for advancement in a rapidly growing company

Work Environment & Benefits:

• 401(k) plan with company match
• Paid time off and holidays, plus Earned Wage Access via our Ruby Rewards program
• Collaborative, fast-paced culture where your contributions have immediate impact

*Rapid Medical is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs. This is a full-time position. Nothing contained in the job description alters the at-will employment at any time, with or without cause or notice, subject to applicable law. Employment is contingent upon successful completion of a background check, motor vehicle report (if applicable), and compliance with all regulatory, safety, and confidentiality requirements associated with medical specimen transport.