Roadside Assistance Representative at Fraley & Schilling – Knoxville, Tennessee

Position Summary

The purpose of this position is responsible for providing customer service by answering phone calls and providing solutions to drivers/customers who encounter roadside issues in a timely manner. This includes the tracking and entry of these issues into computer systems that are used to monitor tools of roadside assistance calls and action items.

Roles & Responsibilities

Answer roadside assistance calls in a timely manner, providing optimal customer service to our drivers/customers

Create repair orders and enter necessary information into system

Check warranty status on repairs and make updates as needed

Maintain and track all outside repairs and handles accordingly

Work to provide and review data in an effort to reduce breakdown events

Skills & Qualifications

Strong customer service skills (preferably on and off phone)

Must have basic computer skills and experience using various computer programs

Strong verbal and written communication skills

Must be able to stay calm and work in a fast-paced environment

Basic knowledge of tractor-trailer operations and Department of Transportation (DOT) regulations

Education & Experience

High school diploma or equivalent required

Previous Maintenance Technician experience as a diesel or automotive technician

Prefer previous Customer Service experience

Job Type: Full-TimeBenefits:Health InsuranceHealth Savings Account (HSA) and Employer MatchingEmployee Stock Ownership Plan (ESOP)Dental InsuranceVision InsuranceEmployer Paid Life InsuranceVoluntary Life InsuranceEmployer Paid Short-Term DisabilityLong-Term DisabilityAccident CoverageHospital Indemnity CoverageTelemedicine401(k) and Employer MatchingPaid Time OffSchedule: Wednesday- Friday 6:00 AM - 6:00 PM, plus every other weekend
Military Veterans are encouraged to applyFraley and Schilling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetic, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Wednesday- Friday 6:00am- 6:00pm + every other weekend