PACS ANALYST II - FULL TIME EXEMPT at WATSON CLINIC LLP – Lakeland, Florida

Essential Functions

Responsible for day-to-day operation of PACS equipment including image workflow, archiving, auto routing, and prefetching and other related activities. Works closely with MIS department to ensure timely and complete capture of DICOM digital image data into the PACS system as well as network transmission, Epic Radiant validation, and exceptions handling.

• Administer, configure, and maintain PACS, RIS, (Epic Radiant) and related imaging applications
• Provide Tier 2–3 technical support for PACS-related issues, including connectivity, performance, and access problems
• Troubleshoot DICOM, HL7, and interface issues between imaging modalities, PACS, EPIC, and third-party systems
• Monitor system performance, storage utilization, and server health; escalate issues to MIS department as needed
• Manage user accounts, roles, permissions, and security in compliance with HIPAA and organizational policies
• Coordinate system upgrades, patches, and downtime with vendors and internal IT teams
• Support disaster recovery planning, backups, and system redundancy for imaging systems
• Maintain technical documentation, system diagrams, and change management records
• Work closely with network, server, cybersecurity, and database teams to ensure system stability
• Assist with testing and implementation of new imaging software, integrations, and workflows

Work Environment & Physical Demands

While performing the duties of this job, the employee is regularly required to stand, walk, sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Travel

No travel is expected for this position other than occasional travel to corporate sites regarding employee relations issues.

Required Education and Experience

Bachelor’s degree in information technology or any other health related discipline required or Four or more years of related information technology experience.

Strong background in IT support, systems administration, or healthcare IT

Experience supporting PACS and medical imaging systems

Working knowledge of DICOM, HL7, and imaging workflows from a technical perspective

Familiarity with Windows/Linux servers, virtualization, storage systems, and networking concepts

Experience working with vendors and managing support tickets and SLAs

Strong troubleshooting and problem-solving skills

Preferred Education and Experience

Bachelors or master’s degree in information technology or any other health related discipline preferred.

Experience with enterprise PACS environments (GE, Philips, Sectra, Agfa, Fuji, Healthcare)

Experience with Epic Radiant and Mammo Modules

Knowledge of SQL, scripting, or automation tools

Understanding of cybersecurity and access controls in healthcare IT

Experience with Epic Radiant

Prior experience in a hospital or large healthcare system

Role Emphasis

Primary focus: IT systems support, infrastructure, and integrations

Secondary focus: Imaging workflow support

Minimal emphasis: Direct clinical training or modality operation