Clinical Supervisor at Conway Medical Center – Conway, South Carolina

Position Title: Clinical Supervisor

Position Summary: The Provider Network Services (PNS) Clinical Supervisor functions in a supervisory role within PNS and works in collaboration with the Assistant Service Line Director. The CS provides day to day leadership within responsible specialties or programs and facilitates the performance improvement process with a focus on patient, employee, and physician satisfaction, as well as clinical quality and operational efficiency. The CS will assist the Service Line Director in providing support needed to facilitate implementation where appropriate, quality, safety, and experience requirements to achieve operational goals. The CS is accountable for assisting in the overall development, strategic visioning, and operational performance of the service line.

Qualifications:

Education:

• High school diploma required.
• Associate degree in healthcare administration or closely related field preferred.

Experience

• A minimum of three (3) years specific medical practice experience required. (Five preferred)
• Previous medical practice leadership experience preferred.
• Knowledge of program development and administration preferred.

Licensure/Certification/Registration

• If a licensure or certification is held, it must be current and unencumbered.

*Assessment of overall credit worthiness by review of a consumer credit report is required.*

Duties & Responsibilities:

• Key requirements involve the office coding, billing, and collections; patient service design; employee management and training; corporate and regulatory compliance; risk management; policy & procedure management; medical record management; technical issues to include information technology; physical office issue resolution; physician issue resolution; daily flow and evaluating standards of care for patients.
• In collaboration with the Service Line Director, facilitate the performance improvement process with a focus on patient, employee, and physician satisfaction, as well as clinical quality and operational efficiency.
• Presents new approaches and provides the support needed to facilitate implementation where appropriate.
• Works with the interdisciplinary teams to deliver an exceptional patient experience and monitors the quality-of-care delivery.
• Monitors and evaluates the effectiveness of the care pathway and modifies as necessary and acts as a liaison with outside care providers and referral sources when needed.
• Provide exemplary core customer service.
• Work effectively and collaboratively with colleagues, physicians, and department heads.
• Effectively utilize strong organizational skills.
• Consistently display effective verbal and written communication skills.
• Proficient use of Microsoft Outlook, Word, Excel, Explorer, and PowerPoint.
• Regularly exercise independent judgment.
• Remain calm and professional in all situations.
• Each employee who participates in the coding, billing or claims submission process, from the initial receipt of a physician order to the receipt of payment for services, shall accurately and honestly perform his/her functions to ensure that accurate claims are submitted, and the organization retains only those funds to which it is legally entitled.