Client Manager - ON at Affinity Group – Richmond Hill, Ontario

Affinity Group Canada is a leading foodservice brokerage representing premier food manufacturers across the country. Locally owned and operated, we are known for our strong relationships, category expertise, and outstanding execution. Our success is driven by our people and our commitment to delivering value to our clients, customers, and partners.

SCOPE OF THE POSITION
The Client Manager is accountable for end‑to‑end execution support on behalf of assigned clients. This includes program coordination, internal alignment, issue resolution, and ongoing client communication. The role plays a critical leadership function within Client Services, ensuring client initiatives are delivered consistently and professionally across the marketplace.
Primary Responsibilities

CLIENT MANAGEMENT & PRODUCT REPRESENTATION
• Manage day‑to‑day communication and support for assigned client portfolios
• Develop, communicate, and support execution of client sales and marketing strategies
• Obtain and manage client approvals for programs, pricing, and rebate documentation
• Maintain detailed knowledge of each client’s product portfolio, programs, and priorities

EXECUTION OVERSIGHT & ISSUE RESOLUTION
• Monitor market execution and identify risks, issues, or gaps
• Collaborate with Sales and internal teams to resolve execution challenges
• Escalate issues appropriately to protect client relationships and outcomes

REPORTING & INTERNAL COORDINATION
• Support internal reporting, tracking, and documentation requirements
• Ensure timely and accurate information flow between clients and internal teams

QUALIFICATIONS & EXPERIENCE
• Post‑secondary education preferred
• Experience in foodservice, brokerage, distribution, or client services
• Strong organizational, communication, and relationship‑management skills
• Ability to manage multiple priorities and work cross‑functionally
• Proficient with CRM systems and Microsoft Office tools
• Valid driver’s licence and ability to travel regionally

WORK ENVIRONMENT
Hybrid role combining office based work, field activity, and customer interaction. Regular engagement with internal teams, distributor partners, and operators. Flexibility required to support meetings, foodshows, and business priorities. Professionalism and strong client representation are essential.

AI DISCLOSURE
Affinity Group Canada discloses that AI enabled tools may be used to support certain stages of recruitment (e.g., screening applications based on job related criteria), with human review and oversight.

ACCESSIBILITY & ACCOMMODATION (AODA)
Affinity Group Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

The Affinity Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.