Veteran Directed Care Case Manager at Tempus Unlimited Inc. – Stoughton, Massachusetts

Overview: Military Veterans who access Veterans Administrative health care, and have daily care needs, and who transition to community living have services available to them. Tempus Community Services is an approved Area Disability Network Agency (ADNA) and part of the team of services to support that Veteran through their transition to home. Once home, there are also services to assist that Veteran maintain their home and receive the care they need. Veterans are referred to Tempus ADNA for Case Management Services, from the VA. These Veterans can be transitioning home, or are currently home and needing Case Management Support. Tempus is looking for a Veteran who can assist Veterans self-direct and empower them with good knowledge to manage their home and care needs. The VDC Case Manager will support the Veteran through the process of establishing needs and map out plans to address those needs. The VDC CM will then monitor the program management to ensure positive outcomes of established plans.

Actively participate as a member of the Resource department team and the larger organization in support of business objectives.

Essential Duties

• Promote VDC Case Management services through a variety of manners, working with Public Relations.
• Conduct Referral, Intake and orientation, and ongoing Case Management services.
• Reference all VDC rules and regulations to conduct business.
• Provide input for updates to Tempus VDC CM documents, or processes.
• Process VDC documents to electronic records storage according to regulations.
• Provide video, phone and in person services as required by VDC regulations.
• Provide monthly reports as required by VCD regulation, to VDC VA Case Manager
• Work as part of a team to ensure the best services to Veteran.
• Establish objective and critical thinking when determining how best to address the Budget Plan of Care that is approved by the VA.
• Support Veteran to identify needs, and community resources to meet those needs. This is in keeping within the approved VA budget plan.
• Support Veterans to keep open communication with all program related matters.
• Participate in community events that promote resources in our communities.
• Assist Veterans to access their communities and have knowledge of resources.

Required Experience

• Background in providing community services to people with disabilities.
• Background working with plans of care, or service plans.
• Attention to detail required.
• Basic computer skills in Microsoft Office/Outlook/Excel and the ability to navigate database.
• Medical knowledge helpful.
• Professional telephone manner, computer database skills, familiarity with office procedures and equipment.
• Excellent, interpersonal, communication, organization and writing skills.
• This position requires the utmost cooperation in providing a positive environment to create a productive workplace

Competencies

• Excellent organizational skills
• Attention to accuracy and detail,
• Basic knowledge of budget and funds management/monitoring

• Background or knowledge in self-direction services.

• Strong interpersonal skills – telephone skills
• Excellent oral and written communication
• Good computer and analytical skills
• Innovative thinking
• Ability to maintain confidentiality

• Perform all other duties as may be required.

Education: Advanced degree in Human Services or related years of experience.

Work Environment

This job operates in a professional office environment, a home office, or in the home of the Veteran. There may also be times when a visit may need to happen in an alternate location such as a facility. This role routinely uses standard office equipment such as computers, cell phones, and uses electronic signature processes for documents.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Staff may climb and descend stairs, or may need to step over items as to keep safe.

Travel

• Travel is required for this position. Must have a valid driver’s license and reliable transportation.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.