IT Support Specialist at BECO Asset Management – Chesapeake, Virginia

We are a dynamic and growing organization specializing in multi-family housing, commercial properties, and construction. With a diverse portfolio of residential communities, commercial real estate, and other ventures, we are dedicated to delivering exceptional service and innovative solutions.

We are seeking a detail-oriented and proactive IT Support Specialist to join our technology team. This person will play a crucial role in supporting the organization’s IT infrastructure by assisting with computer setups, troubleshooting software and hardware issues, and providing technical support to employees across various departments.

The ideal candidate will have a strong problem-solving mindset, basic technical expertise, and the ability to adapt to diverse IT needs within a fast-paced and collaborative environment. This is an exciting opportunity to grow your career in IT while contributing to the success of a thriving company.

Job Responsibilities:

• Assist with remote setup of new personnel on existing computers using TeamViewer as directed by the onsite supervisor.
• Follow established Excel checklists to configure computers to standard specifications.
• Prepare new computers for personnel, including initial setup and configuration of accounts.

• Support the setup of computers, Microsoft access, and other necessary software for employees.
• Assist with the setup, configuration, and ongoing support of printers, scanners, and other office equipment across corporate and property locations.
• Assist with setting up new users in Yardi Voyager and maintaining the Yardi user spreadsheet.
• Assign permissions, add users to properties, and assist with resets and troubleshooting.
• Provide access to SharePoint and maintain/update permissions as required.
• Assist with adding new computers and users to TeamViewer.
• Review, release, or delete quarantined emails as necessary.

• Help manage user groups and permissions for remote access to equipment and systems.
• Provide on-site technical support at company properties, including traveling to apartment communities to assist residents with internet connectivity and basic troubleshooting.
• Assist in managing corporate maglock systems, cipher locks, landline phones, and the automated receptionist system.
• Help oversee commercial properties access system, including issuing new access cards for personnel and maintaining keypad locks on all buildings.

• Assist with termination processes, including removing licenses, disabling accounts, and updating email settings.

• Troubleshoot IT-related issues reported by personnel, escalating to the IT Manager as needed.
• Provide assistance with miscellaneous IT tasks, including account management and equipment setup.

• Assist with placing and tracking orders for equipment and supplies as requested.
• Assist with the installation, configuration, and basic maintenance of network infrastructure, including routers, switches, firewalls, and wireless access points, under the direction of the IT Manager.
• Support troubleshooting of network connectivity issues across corporate offices and property locations, including wired and wireless networks.
• Assist with documenting network layouts, equipment inventories, and configuration changes.
• Monitor network equipment status and report performance or security concerns to the IT Manager.
• Assist with special projects and other duties as assigned, which may include cross-departmental support and non-IT-related tasks as business needs require.

Qualifications:

• Associate degree in IT, Computer Science, or a related field (or equivalent work experience).
• Basic knowledge of computer systems, software, and troubleshooting.
• Familiarity with Microsoft 365, SharePoint, and Yardi is a plus.
• Strong organizational and multitasking skills.
• Excellent problem-solving abilities with a knack for developing creative solutions.
• Excellent communication and interpersonal skills.

What We Offer:

• Competitive salary and performance-based growth opportunities
• Generous Paid Time Off (PTO) and paid holidays
• Medical, dental, vision, life, and disability insurance
• Employee Assistance Program (EAP)
• 401(k) with employer match
• Educational assistance and professional development support

Learn more about us: Watch Our Video

Applicants must have a stable work history, strong professional references, and the ability to successfully pass a background check and a 4-panel substance screening. BECO Asset Management, LLC is an Equal Opportunity Employer (EEO) committed to fostering a diverse and inclusive workplace. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.

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