Outpatient Case Manager at HUSHABYE NURSERY – Phoenix, Arizona

Hushabye Nursery is an Arizona nonprofit organization with a mission to ‘embrace substance exposed babies and their caregivers with compassionate, evidence-based care that changes the course of their entire lives.’ The organization was founded by Tara Sundem, a neonatal nurse practitioner who witnessed firsthand the challenges of newborns exposed prenatally to opioids and those families trying to care for them. Hushabye Nursery’s innovative model offers a safe and inclusive space where mothers, family members and babies – from conception through childhood – can receive integrative care and therapeutic support that offers each child the best possible life outcomes. Programs will include prenatal and postpartum support groups, inpatient nursery services, and outpatient therapies.

POSITION OVERVIEW: The Case Manager provides comprehensive, client-centered services to pregnant and parenting individuals receiving outpatient substance use support. This role is responsible for assessment, treatment planning, care coordination, trauma-informed service delivery, progress monitoring, and discharge planning. Case Managers work collaboratively with a multidisciplinary team to support recovery, family stability, and healthy outcomes for parents and families. Case Managers are expected to meet the productivity standards outlined by their position in accordance with program and payer requirements.

DUTIES & RESPONSIBILITIES:

Clinical and Case Management Services

• Conduct comprehensive biopsychosocial assessments to identify client needs across behavioral health, physical health, housing, employment, legal, and social determinants domains.
• Develop, implement, and update individualized treatment plans in collaboration with clients
• Provide individual case management and skills training sessions
• Facilitate group sessions as assigned
• Coordinate and document referrals, monitor follow-through, and advocate for access to support (medical providers, other behavioral health providers, child welfare, vocational, housing, transportation, community resources etc).
• Monitor client progress toward treatment goals and document outcomes
• Participate in multidisciplinary treatment team meetings and transition/discharge planning.
• Provide education related to substance use recovery, parenting, prenatal/postpartum health, and life skills
• Support client engagement, retention, and adherence to treatment recommendations

Documentation and Compliance

• Complete all clinical documentation accurately, thoroughly, and within 24 hours of service
• Maintain timely and accurate clinical documentation in compliance with organizational policies and regulatory standards (i.e., AHCCCS, ADHS, and CARF)
• Ensure documentation supports medical necessity and billable service requirements
• Maintain compliance with confidentiality, ethical standards, and professional boundaries
• Participate in audits, chart reviews, and quality improvement activities

Discharge Planning and Continuity of Care

• Develop discharge and aftercare plans in collaboration with clients
• Coordinate referrals to ongoing treatment, recovery supports, and community services
• Ensure continuity of care and appropriate transitions upon discharge

Team Collaboration and Professional Responsibilities

• Participate in supervision, team meetings, and case conferences
• Collaborate with interdisciplinary staff
• Engage in ongoing training and professional development
• Contribute to a trauma-informed, recovery-oriented, and family-centered program culture

Productivity Expectations

• Staff in this role are expected to meet the productivity standards outlined by their position in accordance with program and payer requirements.
• Balance direct service delivery with required documentation and administrative tasks
• Proactively manage schedule to meet productivity standards while ensuring quality care

KNOWLEDGE, SKILLS, AND EXPERIENCE:

Skills and Competencies

• Strong clinical engagement and rapport-building skills
• Effective group facilitation and individual session abilities
• Excellent time management and organizational skills
• Clear, accurate, and timely documentation
• Ability to manage caseloads and productivity expectations
• Professional boundaries and ethical decision-making
• Cultural humility and sensitivity to diverse family systems

Work Environment and Expectations

• Outpatient clinical setting serving pregnant and parenting clients
• May include coordination with external systems such as child welfare, healthcare providers, and courts
• Requires flexibility, professionalism, and a commitment to client-centered care

This position plays a critical role in supporting recovery, parenting capacity, and long-term family stability for clients served by the program.

EDUCATION (MINIMUM REQUIREMENTS) and Experience:

Required:

• Bachelor’s degree in behavioral health, social work, human services, or related field. Equivalent experience as outlined below can serve in lieu of a bachelor's degree.
• 3 years of experience in Social Work or another related field.
• Experience working in substance use treatment or behavioral health settings
• Knowledge of recovery-oriented, trauma-informed, and family-centered care
• Ability to meet documentation, billing, and productivity requirements

Preferred:

• Experience working with pregnant and parenting populations
• Case management or counseling certification or licensure (as applicable)
• Familiarity with Medicaid/AHCCCS or similar payer systems
• Lived experience relevant to recovery or parenting (valued but not required)

PHYSICAL/MENTAL DEMANDS & ENVIRONMENT:

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; talk, hear, taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT: Workplace Environment: Work generally performed in professional offices and clinical settings. Personnel may be exposed to typical environmental conditions of a healthcare/behavioral health facility, including moderate noise, frequent interaction with clients, and possible exposure to medical hazards. Hushabye Nursery follows OSHA/ADOSH and CARF standards to maintain a safe and accessible workplace. Reasonable accommodations will be provided in accordance with the Americans with Disabilities Act (ADA).

EQUAL EMPLOYMENT OPPORTUNITY:

Hushabye Nursery provides equal employment opportunities to all qualified individuals without regard to race, color, religion/creed, citizenship, age, disability, pregnancy, sex (including pregnancy, gender identity or expression and sexual orientation), genetic information, veteran status, national origin, and all other characteristics protected by applicable law. Hushabye Nursery is an Equal Opportunity Employer.

AMERICANS WITH DISABILITIES ACT:

Applicants as well as employees who have or gain a disability must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

BACKGROUND CHECK STATEMENT:

Hushabye Nursery conducts pre-employment screening for all positions, which includes a criminal background check, verification of work history, academic credentials, license, certifications, and MVD check for positions that require travel. Employment is contingent upon the successful passing of background checks.