Server Assistant at Coach Grill – Wayland, Massachusetts

POSITION SUMMARY

The Server Assistant is responsible for delivering hospitality to our guests with genuine and personable conversation and service. This position is critical to our guest’s overall experience as the Server Assistant must ensure the environment is clean, orderly, and stocked for our guests and team members. Growth potential to move up to a server position.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

• Deliver genuine hospitality to and establish emotional connections with our guests
• Contribute to the overall teamwork and success of the restaurant
• Communicate effectively with guests and team members
• Maintain proper grooming and uniform standards
• Ensure interior and exterior cleanliness of the restaurant
• Set and reset tables perfectly guest-ready in a timely manner
• Sweep floors throughout the entire restaurant
• Carry dirty dishes, glassware, and silverware to the dish area for cleaning
• Communicate with managers and hosts regarding table availability and key table updates
• Maintain a high level of cleanliness and sanitation
• Demonstrate professional and gracious demeanor at all times
• Perform all opening, running, and closing duties accurately
• Perform any job function requested by the management team
• Attend to guest needs; providing bread & butter, water service, pre-setting service, attend to any needs of the guest

POSITION QUALIFICATIONS

Competency Statement(s)

• Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
• Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
• Communication – Listens to others and communicates in an effective manner
• Confidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf
• Customer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
• Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
• Problem Solving – Resolves difficult or complicated challenges
• Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables

SKILLS & ABILITIES

Education: High School; able to communicate (speak, read, and write) in English

Experience: Previous hospitality experience is preferred