Healthcare Quality Improvement Analyst in Wilkes-Barre, Pennsylvania at Children Service Center

This position works closely with management, executive management, the Quality Improvement Committee and other stakeholders who require clinical data for performance measuring and quality improvement. The position will satisfy all clinical analytical and reporting needs by using various methods and systems to generate the requested data. Uses strong business, technical and analytical skills to review, analyze and occasionally modify systems and reports. Uses effective interpersonal and communication skills to consult with stakeholders to determine their data requirements and produce accurate results. Also completes programming, testing, debugging and validation tasks to support accurate data reporting using methods/systems. Besides fulfilling the data analytical needs of the organization, this position will help develop and maintain medical systems, software applications and databases for physicians, nurses and other users. Additional support includes providing Clinical technical support by answering user questions, troubleshooting reporting and system issues and documenting and escalating user questions/issues to appropriate personnel.

Responsibilities Include, but are not limited to:

• Maintains the currency of professional knowledge through reading and self-development
• Meets criminal background search clearance
• Meets clinic health requirements to include annual flu vaccination and annual proof of negative TB test
• Works evenings and weekends as needed; can be available for emergency responses
• Has personal vehicle for work use; has personal driving record and insurance policy that meet SOS requirements
• Advanced knowledge of Microsoft Excel including advanced formulas and pivot-tables (preferred)
• Advanced knowledge of reporting in a healthcare setting utilizing statistical formulas (preferred)
• Analytical and problem-solving skills; able to articulate and convey complex problems into easily understood terms
• Solid project management skills with the ability to prioritize, meet deadlines, and manage changing priorities
• Proven ability to be flexible and work hard, both independently and in a team environment, in a high-pressure on-call environment with changing priorities

Children’s Service Center/Robinson Counseling Center for adults creates a positive working culture of Care and Commitment for employees which extends to the children & families we serve. Joining our team also means having the opportunity to Grow within the organization while having access to Flexibility with being able to join different departments to help further Individual Development.

Employee Benefits Include:

• FREE Health Care/Medical Coverage
• Affordable Dental, Vision & Supplementary Insurances
• FREE Life Insurance & FREE Long Term Disability
• Safe Harbor 401k with Dollar-for-Dollar Matching
• FREE Employee Assistance Programs
• Yearly Annual Raises & Payday Flexibility - Control WHEN You Get Paid
• Tuition Reimbursement - Advanced Degree & Development Opportunities
• Student Loan Assistance Program ($100 per month on existing student loans)
• FREE Licensure, Supervision, Trainings, CEU/CME Reimbursement & Credentialing!
• FREE Subscription to the “Calm App”
• Employee Referral Bonuses
• Flexible Holiday Time - Personal, Sick & Vacation Time Accrues at Day 1 of Employment!
  • Additional Benefits:
    • Phone Plan Discounts & Online Shopping Discounts
    • Workplace Banking Program Benefits
    • Flexible Spending Accounts . . . . AND MANY MORE!!

**CSC/RCC have been Voted and Certified as a “Great Place to Work” for 2024-2025!**

Qualifications:

Bachelor’s degree in computer science / healthcare information system or related field or equivalent experience, training or coursework (required)

• Advanced knowledge of Microsoft Excel including advanced formulas and pivot-tables (preferred)
• Advanced knowledge of reporting in a healthcare setting utilizing statistical formulas (preferred)