Self Pay Collector at Holyoke Medical Center – Holyoke, Massachusetts

The Self-pay collector works with patients and family members to secure payment for all Self-pay balances including deductibles, copays and coinsurance amounts applied by insurance carriers. Updates patient demographic information and necessary insurance information needed to comply with billing requirements while working with Self-pay vendor and Bad Debt Collection Agencies to ensure timely and accurate accounting of balances.

Qualifications/Requirements
High School diploma equivalent required
Minimum of 2 years of related experience in a medical, hospital or healthcare-related insurance follow-up or collections environment
Strong written and verbal communication skill
Excellence in Excel and Word
Strong analytical, organizational and time management skills required
Ability to learn quickly, build and maintain long term relationships and work with minimal supervision
Knowledgeable in FDCPA and MA FDCPA regulations