CX Consultant in Brazil at Jobgether

As a CX Consultant, you will take ownership of customer experience analysis and improvement initiatives, working directly with senior stakeholders to develop sustainable solutions.

• Plan, conduct, and facilitate stakeholder interviews, including interviews with senior management and C-level executives.

• Identify, analyze, and visualize customer journeys across complex business processes.

• Develop actionable recommendations to enhance customer experience and improve customer interactions.

• Assess existing business processes and identify opportunities for optimization and increased efficiency.

• Collaborate with an international project team comprising client-side stakeholders and consulting professionals.

• Independently manage assigned workstreams and deliverables while proactively coordinating with relevant stakeholders.

• Apply pragmatic, hands-on, and results-oriented consulting methodologies to develop sustainable solutions.

• Translate stakeholder insights and analytical findings into clear improvement strategies and transformation initiatives.

Requirements:

The ideal candidate is a senior CX professional with strong consulting expertise, excellent stakeholder management capabilities, and the ability to operate independently in demanding client environments.

• Proven professional experience in Customer Experience (CX) consulting.

• Strong knowledge of Customer Experience Design principles and methodologies.

• Demonstrated experience developing, analyzing, and visualizing customer journeys.

• Solid expertise in business process analysis and process optimization.

• Proven ability to plan, conduct, and lead interviews with management-level and C-level stakeholders.

• Strong analytical, problem-solving, and strategic thinking skills.

• Ability to work independently, confidently, and effectively in complex client environments.

• Excellent written and spoken German communication skills.

• Strong stakeholder management and facilitation skills.

Nice to Have:

• Previous experience working on projects within the construction or infrastructure industries.

• Experience collaborating with international stakeholders and multicultural teams.

• Familiarity with pragmatic, hands-on consulting approaches.

• Background in interdisciplinary transformation or innovation projects.

Benefits:

• Fully remote working arrangement.

• Fixed-term employment contract.

• Opportunity to contribute to an international customer experience and transformation project.

• Direct exposure to senior management and C-level stakeholders.

• Collaboration with an international team of client and consulting professionals.

• Opportunity to influence customer experience strategies and business process improvements.

• Flexible, independent ownership of assigned project workstreams.

• Opportunity to apply and develop expertise in a complex industry environment.