Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients.

We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com

Job Summary

The Leasing Manager is an experienced leasing professional, overseeing leasing operations within a market or region. The position receives vetted leads, and leasing inquires through the Company’s contact center and seeks to convert leads into lease applications through follow-up. The position possesses skills in sales management and market analysis; is capable of achieving rental goals and guiding prospects from initial inquiry to move-in, while operating in compliance with rental regulations and Second Avenue standards. This role is expected to maintain move-ins in accordance with monthly targets. This role involves a combination of sales skills, customer service, and legal compliance along with ensuring each prospect has the information and support they need to make an informed decision to lease a Second Avenue home. This position may be supported by one or more Leasing Associates who are based in a contact center. This position is based in a home office, or a designated Second Avenue office, and reports to the VP of Leasing and Operations.

Duties and Responsibilities

• Oversee leasing operations within designated markets for Second Avenue (“Company”); this will typically involve leasing responsibility over a rotating portfolio of available homes within one or more major cities/markets and may span different states
• Work independently within standard business hours to respond to vetted leads and follow-up with prospects via phone, email and texting to drive leasing objectives for the portfolio managed
• Maintain and document lead activity in Second Avenue’s CRM regarding tours, prospect notes and applications as activity transpires
• Work in tandem with one or more Leasing Associates in the Company contact center to ensure quick and timely follow up with their assigned leads, prospects and applications
• Monitor market conditions, prospect feedback and leasing statistics to make recommendations on pricing changes and/or specials for properties; advise Asset Management on pricing changes for markets and make recommendations on specials to Operations
• Closely consult with the VP of Leasing and Operations on inventory levels, pricing and home condition issues
• Review advertising and advise the Company’s Marketing team on strategies to improve leasing and the resulting revenue for a managed portfolio of homes
• Through the duties and responsibilities outlined herein, maintain a high volume of move-in’s each month within the assigned market(s), typically set at 30-40 per month as the expected goal
• Work closely with other members of the Leasing Team and support them as needed
• Manage and measure leasing operations KPI’s for assigned markets
• Monitor feedback and property inspections to communicate with Renovations, Turns and Maintenance (“RTM”) departments regarding the overall condition of the vacant homes
• Deliver a positive customer service experience during all interaction with prospects, associates, peers, support groups, vendors, and residents
• Effectively and efficiently support company goals, initiatives, and programs, to ensure compliance along with results-oriented intent
• Follow the terms and be versed in the rules of Fair Housing, The Fair Credit Reporting Act, the American Disabilities Act, and other applicable leasing regulations
• Comply with all Company standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws
• Mentor and support Leasing Associates and other Leasing Managers in all areas of leasing operations
• Other projects or duties as assigned

Qualifications

• An active real estate salesperson’s license required
• Strong organizational skills, decision making abilities and ability to work evenings and weekends as lead volume requires
• Ability to utilize sales skills to encourage prospects to apply for homes
• Capacity to prioritize higher than average workloads in a fast-paced work environment and ability to be flexible and quickly adapt to changing business needs and processes
• Knowledge of State Landlord Tenant Laws/Statutes, legal notices and processes
• Comprehension of federal fair housing laws and any applicable local housing provisions
• Excellent customer service and interpersonal skills
• Professional verbal and written communication skills
• Ability to identify, analyze, and resolve issues
• Ability to set, manage and meet goals and deadlines
• Ability to exercise independent judgment and maintain confidentiality
• Ability to use a computer proficiently, including Microsoft Outlook, Word, Excel, and property operating/accounting software
• Current driver’s license and automobile insurance

Education and Experience

• Minimum high school graduate required. Associate degree or higher degree preferred
• Minimum of 2 years of experience in Leasing and management in commercial or residential leasing
• Bi-lingual is a plus

Job Competencies

• Able to exhibit a proven track record with respect to goal achievement and adherence to planned timeframes
• Proven ability to interact effectively with a wide range of highly experienced peers, principals, prospects
• Successful track record with respect to prioritizing multiple initiatives – including rapid execution and sense of urgency regarding completion of key tasks.
• Meet Performance benchmarks including response time, conversion rates and move in targets
• Strong work ethic, value system, high level of adaptability and team orientation.

Benefits

• Medical, Dental and Vision Insurance, Employer Paid Short-Term/Long-Term Disability and Life AD&D Insurance, 401k, PTO, and Paid Holidays.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.