Summary

Primarily responsible for providing excellent customer service, patient registration, obtaining and verifying insurance benefits information and pre-certification, scheduling the patient, and other general office tasks in a fast-paced, multiple provider offices. Responsible for answering multiple phone lines to schedule and coordinate therapy visits and ancillary testing as ordered by physicians, advance practice providers, and clinical staff for multiple departments and providers. Conducts professional patient interviews obtaining demographic and financial information. Completes the processes of registration and scheduling in an efficient, accurate, and timely manner following the defined scheduling protocols. Requests and identifies all necessary orders so that they are available to the therapy staff for the stated diagnosis. Also, assures that the patient is scheduled appropriately for that diagnosis. Communicates with physician offices, patients, and ancillary departments regarding scheduling procedures, appointments, and coordination of tests. Responsible for insurance verification of therapy benefits and following the pre-certification guidelines to obtain and complete authorization. Is responsible for the delivery of quality performance and service excellence, and adheres to the Parkview Health Standards of Behavior.

Education

Must be a high school graduate or the equivalent with GED. Medical terminology preferred.

Licensure/Certification

Addendums are required for 0153 Nurse Leader, 0249 Registry RN, 0252 Registered Nurse, 0235 Advanced Registered Nurse, and 0236 Expert Registered Nurse. To view addendums, go to the job description page on Parkview’s intranet.

Experience

Prefer two years of medical office, call center, customer service, or clerical setting experience.

Other Qualifications

Must be able to demonstrate general computer skills with basic knowledge and use of the internet. Demonstrate excellent verbal and written communication skills. Must have good computer keyboarding skills, ability to operate multi-line phone and standard office machines, including experience using Microsoft Office applications. Must demonstrate professional telephone etiquette, exceptional organizational and problem-solving skills. Ability to deal with multiple tasks at the same time while maintaining attention to detail. Must be creative and forward-thinking when faced with challenges. Professional appearance and adherence to the clinic/facility dress code is expected. Must be willing to work at other locations as assigned.