Austin, TX, United States

Position Title: Rack Integration Operations Engineer

Hiring Locations: Austin, US, San Francisco, CA, Seattle, WA, Washington DC, US

About the Department

The Infrastructure Engineering team builds and scales Cloudflares global network, ensuring high availability, security, and performance across hundreds of cities worldwide. Within Infrastructure Operations, the Hardware Integration group acts as the bridge between engineering designs and physical deployment, overseeing key third-party manufacturing partnerships, hardware quality, and supply chain logistics to keep our expanding footprint running seamlessly.

Role Summary

As a Rack Integration Operations Engineer, you will serve as a technical quality gatekeeper and operational partner across Cloudflare's hardware build programs. Working collaboratively within the Infrastructure Engineering and Strategy teams, you will bridge the gap between engineering specifications and external contract manufacturing partners.

In this role, you will ensure Bill of Materials (BOM) accuracy, optimize materials planning, track partner performance, and actively modernise internal operations by building light, AI-enabled automations to streamline repetitive workflows.

Key Responsibilities

Engineering & Quality Review

• Ensure BOM Accuracy: Review and validate complex BOMs prior to release to integration partners, proactively identifying part substitutions, spec mismatches, and potential build blockers.

• Bridge Engineering & Production: Partner closely with hardware design engineers to resolve design change requests (DCRs) and BOM discrepancies throughout the build lifecycle.

• Maintain Technical Quality Standards: Leverage functional expertise across rack-level power, networking, server, and firmware architectures to evaluate build compliance against Cloudflare specifications.

Materials & Logistics Operations

• Support Materials Planning: Contribute to demand forecasting and materials planning for rack build programs, aligning partner capacity with component lead times.

• Coordinate Supply Chain Logistics: Oversee inbound and outbound logistics for components and finished racks between partners and Cloudflare sites through to final shipment.

Partner & Program Management

• Drive Partner Execution: Serve as an operational point of contact for external hardware integration partners regarding build progress, scheduling, and issue resolution.

• Track SLAs & Quality Metrics: Contribute to vendor scorecards and KPI tracking across build quality, on-time delivery, and cost efficiency; lead root-cause analyses for recurring defects.

• Maintain Program Visibility: Track hardware build cycles in Jira, leading documentation, status check-ins, and project closeouts alongside cross-functional teammates.

AI Innovation & Process Automation

• Automate Operational Workflows: Identify manual, repetitive tasks across BOM reviews, reporting, and partner tracking, using AI tools and LLM prompt engineering to streamline processes.

• Analyze Performance Evaluate spend, build timelines, and quality trends using AI-assisted analysis tools to surface actionable operational insights.

• Build Shared Tooling: Develop, document, and maintain sustainable, lightweight automation scripts and workflows for adoption across the broader team.

Qualifications

Requirements

• Vendor & Manufacturing Experience: Professional background managing hardware vendor or contract manufacturing (EMS/ODM) relationships, including BOM validation, quality tracking, and schedule management.

• Hardware & BOM Proficiency: Practical ability to evaluate rack-level technical specifications (power distribution, networking, server hardware, firmware) to ensure manufacturing compliance.

• Program Management Discipline: Hands-on experience managing operational workflows in Jira, with a track record of tracking and reporting on team KPIs and SLAs.

• Applied AI & Automation Skills: Practical experience using AI tools or LLMs to automate concrete workflows, optimize reporting, or perform data analysis.

• Cross-Functional Collaboration: Strong written and verbal communication skills, with a track record of working effectively across engineering, procurement, supply chain, and external partner teams.

Desirable / Bonus Qualifications

• Background in data center infrastructure hardware (servers, network switches, rPDUs, enterprise cabling).

• Experience writing lightweight scripts (Python, Google Apps Script, or similar) paired with AI developer tools.

• Familiarity with global hardware supply chain and logistics operations.

• Experience with Oracle ERP Cloud (e.g., SCM, Procurement, Inventory Management) or comparable ERP platforms such as SAP or NetSuite, particularly for BOM management, purchase orders, and materials tracking.

Compensation

Compensation may be adjusted depending on work location.

• For Bay Area based hires: Estimated annual salary of $110,000 - $151,000

• For New York, Washington DC, Seattle based hires: Estimated annual salary of $104,000 - $143,000

• For Austin Texas based hires: Estimated annual salary of $116,000 - $128,000