Objectives:

The Plaster Coordinator will be responsible for providing customers with product or service information to assist them in determining appropriate merchandise to purchase. Recommend additional products or services to meet customer needs, while maintaining superior service daily. Identifying sales opportunities by developing new prospects and interacting with existing customers by phone or in person. Additionally, he is also responsible for monitoring, analyzing and reporting on the overall inventory and purchasing needs of the division.

Essential Functions:

• Sale of residential and commercial interior building products by phone (call-in) and in-person counter sales
• Build long-term customer relationships by providing price quotations, taking material orders, and ensuring orders are properly placed and delivered on time
• Learn product features and associated customer benefits for major product categories and be conversant on application of those products in residential and commercial applications
• Educate customers on new products and suggest relevant products to meet customer requirements for their projects
• Follow up on customer inquiries
• Responsible for the day-to-day purchases of the Irving Plaster division
• Assist outside sales representatives with day-to-day account management
• Order and follow up on special order materials
• Stock showroom shelves as needed
• Keep tool room organized and stocked
• Help with inventory and inventory cycles when location requires it

Competencies:

• Ability to manage relationships with customers, employees and other leaders of the organization to impart that expertise and serve as a subject matter expert
• Self-directed, accountable for results and proactive; independent problem solver
• Skilled at communicating clearly both verbally and in writing, including the ability to provide non-technical assistance in a simple, straightforward manner
• Commitment to fulfilling the mission of Action Gypsum Supply
• Maintain a professional demeanor and respond with urgency
• Show strong teambuilding and interpersonal skills in dealing with difficult employee issues
• Commitment to motivating staff through creating a positive working environment
• Capacity to solve a wide range of complex problems and advise management on recommended solutions

Education and Experience:

• High School diploma or equivalent required
• Ability to read, write, speak, and understand the English language fluently, and communicate verbally and in writing at a professional level; bilingual a plus
• Familiarity with Microsoft Office and other basic computer programs
• Customer Service experience
• 3 to 5 years of experience in stucco masonry

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. Action Gypsum Supply is an Equal Opportunity Employer (EOE), M/F/H/V.