• Obtains prior authorizations for medications. Enters all information accurately into Epic. Follows up on pending authorizations until they are obtained.
• Assists with obtaining diabetic Durable Medical Equipment (DME) for patients.
• Documents refill requests, including contacting pharmacies with questions/concerns.
• Communicates with patients/families, other health care team members, in a time and cost efficient, courteous manner. Demonstrates active listening skills and supportive, professional behavior at all times, to patients, families and staff. Documents all care given, observations, and patient response to care, accurately and legibly in English, in the medical record.
• Back up for answering phones and scheduling appointments as necessary; additional coverage for front desk duties as needed.

Knowledge and Skills Required:

• Basic computer skills including word processing. Windows applications, on-line scheduling, and a preference for data-base skills. Excellent verbal and written communications skills. Strong customer service orientation. Demonstrated effectiveness in confrontational customer interactions.

• High school diploma or equivalent.
• Basic computer skills including word processing. Windows applications, on-line scheduling, and a preference for data-base skills. Excellent verbal and written communications skills. Strong customer service orientation. Demonstrated effectiveness in confrontational customer interactions.