Position Title: Sales Team Manager

Location: Support Center - Eugene, OR 97401

Position type: Full Time

Job Shift: Day

Travel Percentage: Road Warrior

Description:

Description

Job : The Sales Team Manager is responsible for leading the development and execution of strategic goals across all segments of the contractor, rental, industrial and commercial sales. The primary focus of this role is to drive overall sales growth while upholding the company’s Core Values. The Sales Team Manager will work to strengthen performance in each sales area by enhancing customer service, maximizing lead generation, ensuring timely follow-up, and improving close rates. This role requires a proactive, hands-on approach to team development and sales execution.

Responsibilities and Duties
Sales

Ensure that the commercial sales group is performing customer service at the level set by the company’s core values

Present revenue and profitability growth opportunities of merchandise or services to the leadership team for review and acceptance

Develop and execute communication with our commercial sales accounts sharing messages of events, product training, new products, new services and gratitude in appropriate timeframes.

Work with each Store Manager on the commercial sales group employee’s schedules to ensure appropriate customer service levels are maintained at the store level.

Promote our price match guarantee

Work with stores to help move Discontinued, Obsolete and special orders not

picked up

Seek out new customers through permits, developments going up and new

territories that are not covered currently.

Review large customer accounts keeping them within our boundaries

Ensure the sales team follows all GBLY’s policies and procedures concerning PO’s,

orders, lien documentation and deposits

Collaborate with the commercial sales group, Store Managers, Director of Ops and merchandising team to identify opportunities for revenue growth

Network and develop relationships with the vendor community, industry

associations and fellow retailers for outside resources to provide industry
insights and understanding

Showroom Presentation:

• Work closely with the store managers to keep the showrooms at the highest standards
• Visit other retailers, competition and out of industry, for merchandising trends and

Work closely with the store managers to keep the showrooms at the highest standards

Visit other retailers, competition and out of industry, for merchandising trends and

activity as needed

• Making suggestions to improve showrooms to increase sales

Making suggestions to improve showrooms to increase sales

HR

Hire all open positions on the sales team

Train each new member of the sales team

Spend time with each sales team member out in the field performing sales calls

Evaluate and correct training as needed

Partner with the merchandising team and coordinate regular product training

Complete team evaluations and coaching

Financials

Sales team maintains a specified gross margin

Evaluate and complete all sales team commissions reports. Plan who may need

more guidance and training from lower sales.

Review reporting and the performance of KPIs-

• Sales
• GP%
• GP$
• Team expenses
• Number of daily or weekly contacts made
• Closed rate
• Commissions as a team and individually

Sales

GP%

GP$

Team expenses

Number of daily or weekly contacts made

Closed rate

Commissions as a team and individually

Responsible for managing and reporting on all KPI’s on a monthly/Quarterly/Annual basis to the Director of Operations

Review and manage all action plans related to the sales team.

Administration

Attend meetings on an as needed basis

Managing all personnel within the sales team

Build processes for the sales team

Ensure outside sales teams are utilizing their calendars of plans for the week

Ensure the sales team follows their orders and customers through the entire sale

and pickup or delivery to ensure everything is completed in a timely manner

Communications

Travel to all store locations as needed.

Respond to all calls, emails and texts within company protocol

Promotes the Company’s Core Values

Travel Requirement: 60% travel requirement a calendar year

Qualifications

Qualifications

Must be able to communicate well both verbally and in writing with all levels of

personnel, management, and a variety of outside contacts

Strong organization skills and attention to detail and the ability to work independently

with limited supervision are required

Strong analytical and problem-solving skills

Proficient in Microsoft Office programs including Word, Excel, Outlook and PowerPoint

Experience with Epicor software preferred.

Must be able to work in a team environment and produce results in conjunction with

fellow team members.

5+ years of sales experience in a retail environment