Become A Part of the El Programa Hispano Catòlico Team!

El Programa Hispano Católico (EPHC) is an organization that supports individuals in reaching their fullest potential. For nearly 40 years, our mission has been to advance racial equity and social justice through the power of our Latine roots, culture, and community. This mission, which is at the heart of everything we do, has allowed us to respond to local needs by addressing the social determinants of health. We achieve this through our program areas: Housing, Economic Sustainability, Education, Community Wellness, and DV/SA Prevention and Intervention. Today, EPHC serves more than 30,000 people annually and employs over 100 staff members, the majority of whom are bilingual, and over 93% are bicultural.

Although EPHC is affiliated with the Catholic Charities Network, candidates or participants do not need to be Catholic to work with us or receive services. Across our programs and services, staff of all faiths-or none-work within our framework of respect for our mission, the dignity of the human person, and the common good.

To learn more about EPHC, visit our website at https://elprograma.org/

Benefits:

• Vacation & Sick Time Benefits
• Paid Holidays
• 401k with Employer Contribution
• Employee Assistance Program
• Bonus Wellness Days
• Continuous Growth and Development Opportunities
• Opportunities to serve your community and make a positive impact

About The Role:

This position serves as one of the first points of contact for community members seeking services from El Programa Hispano Católico (EPHC). The individual in this role will assist by referring community members to the appropriate EPHC departments and/or other community agencies. Additionally, this position supports management of the EPHC front desk while in the office and performs a variety of administrative tasks.

Principle Duties & Responsibilities:

• Answer main telephone line, route calls appropriately
• Provide Information and Referral Assistance to Spanish and non-Spanish speaking community members
• Greet participants and guests in person and over the phone
• Check in/out projector, and guest badges
• Coordinate the scheduling of conference rooms
• Notify Facilities Manager when inventory of office supplies are low and process incoming mail
• Perform data entry in Salesforce and other databases assigned
• Responsible for opening EPHC office.
• Work schedule: Monday, Tuesday, Thursday 8:15 AM to 1:15 PM.
• Adherence to El Programa Hispano Católico policies and procedures
• Actively participate in team projects including team, agency, program, and partner meetings.
• Perform other duties and responsibilities as assigned

Qualifications & Requirements:

• Must be bilingual (Spanish/English) and bi-culturally competent.
• High School degree or one year of field experience.
• Minimum of one year of demonstrated success as a Receptionist or Administrative Assistant; Working preferably in a non-profit social service environment.
• Strong computer skills with demonstrated proficiency (intermediate to advanced) in Microsoft Word, Excel, Outlook, PowerPoint and Publisher.
• Knowledge of community resources strongly preferred.
• Knowledge of effective reception and customer service practices and experience in operating multi-line phones.
• Ability to work with public; greet participants in a friendly, culturally responsive way and respond compassionately to people in crisis.
• Embody values of cultural humility and servant leadership and demonstrate cultural responsiveness across cultures.
• Strong attention to detail.
• Self-motivation and the ability to work independently with strong analytical and problem-solving skills.
• Must be able to organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously manage multiple priorities to meet goals on time.
• Demonstrate judgment and discretion in dealing with confidential matters.
• Ability to work with creativity and flexibility in a changing organization. Ability to support organization and program specific mission and goals.
• Ability to lift up to 40 pounds.
• Satisfactory results from criminal, civil and/or motor vehicle background check required.

Compensation: $21.00-$23.00 per hour. Compensation is commensurate with skills and experience.

Location & Typical Working Conditions: The majority of work performed in this position requires onsite activities. On-site work is located at EPHC's offices in Gresham, OR. Job duties may require occasional travel, and evening and weekend work depending on project deadlines.

To Apply: Please submit your cover letter and resume to El Programa Hispano's online application at www.elprograma.org/careers

EPHC IS AN EQUAL OPPORTUNITY EMPLOYER

El Programa Hispano Catolico is proud to be an Equal Opportunity Employer. EPHC does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state or federal law.