FOOD RUNNER - PART TIME - $15.05/HOURLY

The Food Runner plays a crucial role in ensuring the efficient flow of service by delivering dishes from the kitchen to the guests' tables. The ideal candidate is detail-oriented, organized, and committed to providing excellent customer service.

The Food Runner shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP’s Culture & Core Values.

The Food Runner is required to accurately record all hours of work using SCP’s timekeeping system. Accurately recording time is required in order to be sure that the Food Runner is paid for all hours worked as required by the wage and hour laws. Working “off the clock” is strictly prohibited. If any manager or supervisor directs you to or suggests that you should, perform work while not “on the clock,” you must notify the Regional Director of People Services immediately. Similarly, the Food Runner is not permitted to perform work after hours or from home without specific direction from their supervisor. In the event such work is authorized, all time spent working must be reported on the employee’s time record.

The Job

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Encourage Social Media/5-star compliments or reviews on OTA’s.
• Kitchen Liaison: Work closely with kitchen staff to ensure timely and accurate preparation and delivery of food orders.
• Timely Delivery: Carry food orders to the correct tables promptly, minimizing delays and ensuring hot food is served.
• Communication: Maintain clear communication with kitchen and serving staff to coordinate the timing of food delivery.
• Quality Check: Conduct a visual check of each dish to ensure it meets quality standards and matches the customer's order.
• Guest Interaction: Interact with guests in a friendly and professional manner, answering questions and addressing any concerns.
• Assistance to Servers: Support servers by delivering additional items such as condiments, utensils, or refill
• Cleanliness: Keep work areas, including serving stations and dining areas, clean and well-maintained.
• Team Collaboration: Collaborate with kitchen and front-of-house staff to maintain a cohesive and efficient operation.
• Follow Hotel policies with lost and found items.
• Report all accidents and breakages to the Manager in charge.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Other duties as assigned

Job Requirements

• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions, both verbally and written.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Must be able to work in a fast-paced environment with urgency and empathy.
• Outstanding coordination and multi-tasking abilities.
• Professional in appearance and demeanor.
• Must have the ability to deal effectively and interact well with guests, vendors, and team members.
• Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
• Knowledge of food and beverage service operations preferred but not required.

Supervision

• Reports to the F&B Manager.

Education and Experience

• High school diploma or equivalent.
• Previous Customer Service experience required.
• State Alcohol Serving Certificate and State Food Handlers Certificate.

Working Conditions

• Must be able to stand and move freely about the property for the majority of the shift.
• Must be able to lift, carry, push, pull 50 lbs.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat).
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
• Must be able to work in variable room temperatures.
• Noise level is usually moderate.