JOB SUMMARY

The Clinical Staff (CMA, RMA, CST or LPN) support providers and the multidisciplinary bariatric team in delivering high-quality care to patients participating in the bariatric surgical programs. The role involves patient interaction, sensitive communication, and reliable handling of both medical and front-office tasks. Includes assisting with patient intake, care coordination, and patient education while ensuring efficient clinic operations and exceptional patient experience and plays a key role in supporting patients through their pre-operative and post-operative care journey.

RESPONSIBILITIES

Patient Care & Clinical Support

• Welcome patients, verify demographics, and prepare them for visits
• Take and record vital signs, weight, and body composition measurements, and demographic information
• Obtain and record medical history, surgical history, verify allergies, update medication lists per clinic and departmental protocol
• Prepares clinic summary forms for providers prior to patient visits
• Prepare exam rooms and support providers during clinic
• Clean exam rooms after patient visits per policy
• Complete EMR documentation and fulfill MIPS requirements
• Enter medication and lab orders and call results as guided by nurse / providers
• Complete overdue task lists
• Respond to prescription requests / refills
• Assist with incoming and outgoing phone calls, including appointment scheduling and message triage, notifying the appropriate clinic staff member and documenting intervention
• Process faxes, scan documents into the EMR, and manage incoming results or referrals
• Maintain clinical supplies, equipment cleanliness, and regulatory compliance
• Ability to work in multiple platforms (Allscripts, Athena, Epic)

Bariatric Program Support

• Support patients through pre-surgical requirements and program milestones.
• Assists with bariatric-specific assessments, including risk calculators/screening tools and questionnaires
• Assist with scribing clinic notes to support provider workflow and maintain complete, accurate records
• Support multidisciplinary team members such as front desk staff, nurses, dietitians, behavioral health, and surgeons
• Participation in telehealth group medical visits and associated clinic work up
• Participation in bariatric service line team meetings and accreditation surveys
• Maintains bariatric clinic protocols as outlined by ASMBS standards
• Reinforce patient education related to program requirements
• Assist with order entry, lab tracking & notification, & any additional diagnostic testing under the direction of multidisciplinary team.
• Support long-term follow-up visits and weight management program appointments.

Clinic Operations

• Prepare and stock exam rooms and maintain equipment.
• Clean and sterilize instruments according to infection control standards.
• Monitor inventory and order supplies as needed.
• Ensure compliance with safety, infection control, and regulatory standards.

Other Duties

• Perform additional responsibilities as assigned by management.

Physical Requirements

• Stand and walk for extended periods.
• Assist patients with mobility and positioning as needed.
• Lift and carry up to 25 pounds.
• Perform clinical tasks requiring manual dexterity.

Qualifications

• High school diploma or equivalent required.
• Completion of an accredited Medical Assistant program required.
• Current Certified Medical Assistant (CMA) credential required.
• BLS certification required.
• Experience in bariatrics, primary care, endocrinology, or surgical specialties preferred.
• Understanding of bariatric surgery process and weight management principles preferred.
• Strong patient education and communication skills.
• Compassionate approach to patients undergoing lifestyle and health changes.
• Ability to work effectively in a multidisciplinary team.
• Strong organizational and time-management skills.
• Proficiency with EMR systems and clinical documentation.