The Benefit Navigation Specialist position is responsible for providing Medicaid and BeWell NM Health Exchange enrollment services. The position is responsible for providing culturally appropriate services and serving as a patient advocate, educator and translator to provide a bridge between the diverse populations they serve and the health care system. The position will work collaboratively within Holy Cross Medical Center (HCMC) and necessary community partners.

• Minimum one (1) year of Community Health Worker experience or experience working with community programs.

• High School Diploma or High School Equivalency Test (HSE).

• Presumptive Eligibility Determiner and BeWell certifications are required within the first three (3) months of hire.
• Ability to gather data, compile information and prepare reports.
• Excellent organizational, time management and multitasking skills.
• Excellent communication, cultural competence and strong interpersonal skills with the ability to interact compassionately and effectively with a wide range of constituencies.
• Strong computer skills and proficiency with Microsoft Office Suite and EHR systems.
• Knowledge of State, Federal and Health Insurance Portability and Accountability Act (HIPAA) regulations regarding the release of confidential personal health information.
• A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers.

• Public Speaking skills to be used at outreach events promoting the Benefit Navigation Program.
• Willing to work a flexible schedule to accommodate quarterly weekend outreach events.
• Bilingual skills in English and Spanish.