SUMMARY: The systems administrator will maintain, upgrade and provide support for SCDC software, hardware, and networks infrastructure. The systems administrator needs to be able to diagnose and resolve problems quickly. The individual should be able to communicate technical concerns and solution to the IT Management Team with varying degrees of technical knowledge, as well as work with individuals in all department to help resolve their technical issues. The Systems Administrator is also responsible for assisting the IT Systems and Security Engineer for maintaining SCDC network and systems infrastructure, including firewalls, testing computer equipment, backing up databases, installing and updating malware software, installing and rebuilding existing serves as well as the other processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:

• Assist in prioritizing and verifying completion of all Information Technology system administration projects; ensuring the Information Technology Department stays competitive and up-to-date with technology services.
• Participates in the establishment, organization, and implementation of short- and long-range goals, objectives, policies, and operating procedures; monitors and evaluates program effectiveness and effects changes required for improvement.
• Delegate assigned tasks to Junior Systems Administrator.
• Provide and input Evaluation information for Junior Systems Administrator.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring application service operations.
• Review and analyze existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems.
• Ensure appropriate training initiatives for new and existing staff.
• Communicate application service incidents and problems to key stakeholders, including management, end users and business operations leaders.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with the standards and project/operational requirements.
• Perform daily preventive monitoring; verifying the integrity and availability of systems & applications, databases, systems, and/or key processes; reviewing system and application logs when necessary.
• Reinforce SLAs to manage end-user expectations.
• Ensure full compliance with departmental Internal Controls, policies, procedures and regulations
• Perform regular security monitoring to identify any possible intrusions or potential threats.
• Test and apply patches and upgrades on a regular basis to systems and applications, upgrade

administrative tools and utilities to improve existing capabilities and secure possible vulnerabilities.

• Perform periodic performance reporting to support capacity planning. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Verify completion of scheduled jobs such as data backups and disaster recovery operations.
• Assist in developing and maintaining general administration standards and procedures for installations, configurations, and maintenance tasks.
• Develop and maintain technical documentation for all production systems and active projects within the enterprise.
• Maintain a thorough understanding of the basics behind the internet and its workings (Firewall, IPS, Web Filtering, Security, IP Routing, VPN, Email routing, SPAM, etc.).
• Aids the Applications Administrators, Systems Administrators, and IT Support Team in administration and maintenance of applications and storage infrastructure including, but not limited to DNS, DHCP, AD, VMware, SANs, Office 365 Administration, Endpoint Protection Administration, Windows Server Administration, Linux Server Administration.
• Keep all areas clean and sanitized as directed.

• Perform other duties as assigned.

• Monitors support ticketing system for all ticket status’, which includes, updating notes, communicating with requesters, aiding other IT team members, and completing all assigned tickets.
• Provides backup support for IT team members, including the handling of all incoming support calls, emails and walk-ins as required to maintain department SLAs.
• 24/7/365 Availability, Rotating Schedules, and Overtime Required as needed to work odd hours to accommodate projects, system maintenance, critical issues, emergencies, etc.
• Participate in the regular on-call after hours IT support schedule.

ADDITIONAL SKILLS AND ABILITIES

The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Expert knowledge of system security concerns and vulnerabilities.
• In-dept knowledge and experience with VMware.
• Maintains a strict level of confidentiality regarding company information.
• Strong organizational skills.
• Proven ability to provide outstanding customer service.
• Must have excellent problem-solving abilities.
• Must be a detail oriented, organized individual with the ability to multi-task.
• Must be able to work in a fast-paced environment.
• Must be able to deal with stressful situations in a professional manner.
• Must be a Team Player.
• Highly self-motivated and directed.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to conduct research into hardware and software issues and products as required.
• Display strong verbal and written communication skills.
• Proven ability to handle conflict situations.
• Always available to respond to helpdesk requests after hours.

EDUCATION / EXPERIENCE:

• Associate degree (bachelor’s degree preferred) in Computer Science, Management Information Systems, or equivalent certification training and related work experience, or an equivalent combination of education and work experience.
• 3+ years of hands-on experience in Casino, Gaming, Hospitality, or Retail/Financial environments preferred.
• Relevant technical certifications: Network+, Security+ required at time of or during employment. Microsoft, Cisco, VMware, or other relevant industry certifications a plus.

TECHNICAL EXPERTISE:

Hands-on administration experience with Windows Server (all supported versions), and Microsoft Desktop support.

Windows Server Components; Active Directory, Exchange, SharePoint, DHCP, DNS, Group Policies controls.

Proven experience with Windows Server Administration, Active Directory, virtualization (VMware/Hyper-V), and common enterprise services. (VMware vSphere 8.0 preferred.)

Microsoft Communication and Collaboration products; Office365, Intune, Azure configuration & administration a plus.

Remote server and system administration tools.

Patch Management and Remote Desktop tools.

Backup and Recovery (Software/Administration)

Database administration: SQL Server (all supported versions)

Fiber Channel or iSCSI SAN solutions and Blade Systems infrastructure.

Experience with data center infrastructure.

Cisco or Meraki networking experiences a plus. (Cisco IOS and GUI)

PHYSICAL DEMANDS / WORK ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Employee is frequently required to lift and/or move up to 50 pounds.

The Employee is frequently required to risk danger of electrical shock and/or radiation (from computers, networking components, wireless components).

The noise level in the work environment is usually moderate. When on the casino floor the noise level increases to loud.

Employee is exposed to second hand cigarette smoke.

Levels of interaction:

• Face-to-face / in person: High level of interaction with other employees, high with guests and vendors.
• Telephone interaction: High level of interaction with employees, vendors and guests.