About Company:

Gulph Creek Hotels is widely recognized as the leading hotel management company on the East Coast. Our portfolio of managed properties consistently outperforms the market and exceeds financial return expectations. Established in 1995, Gulph Creek Hotels represents some of the most prestigious brands in the hospitality industry, including Marriott and Hilton. We leverage our extensive management and development expertise to drive success across our growing portfolio.

• Consistently surpassing the performance of competing properties.
• A team of highly skilled, responsive managers and staff members.
• Extensive expertise in operations, sales, and marketing.

The owners of Gulph Creek Hotels are directly involved in daily operations and frequently visit properties to ensure optimal performance and support the success of our team members.

About the Role:

The Front Desk Agent at Home2 Suites Bordentown plays a crucial role in creating a welcoming and efficient environment for guests. This position is responsible for managing the front desk operations, ensuring that all guests receive exceptional service from check-in to check-out. The agent will handle reservations, provide information about the hotel and local attractions, and address any guest inquiries or concerns promptly. By maintaining a high standard of customer service, the Front Desk Agent contributes to the overall guest experience and satisfaction. Ultimately, this role is vital in fostering a positive image of the hotel and encouraging repeat business.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in the hospitality industry.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Experience with hotel management software.
• Knowledge of the local area and attractions.
• Bilingual abilities are a plus.

Responsibilities:

• Greet and welcome guests upon arrival, ensuring a smooth check-in process.
• Manage reservations, including modifications and cancellations, using the hotel management system.
• Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
• Address guest inquiries and resolve any issues or complaints in a timely and professional manner.
• Maintain the cleanliness and organization of the front desk area and lobby.

Skills:

The required skills for this role include strong communication and interpersonal abilities, which are essential for interacting with guests and providing excellent service. Attention to detail is crucial when managing reservations and ensuring accurate information is conveyed. Problem-solving skills are utilized daily to address guest inquiries and resolve any issues that may arise. Familiarity with hotel management software enhances efficiency in handling bookings and guest information. Preferred skills, such as knowledge of the local area, allow the Front Desk Agent to offer personalized recommendations, further enriching the guest experience.