GENERAL SUMMARY:

Responsible for facilitating access to Medical Center services. Secures medical necessity/diagnosis and patient demographic and financial information from physicians, physician staff, health care facilities, patients and patient representatives. Collects and analyzes pertinent clinical data as related to the procedure(s) scheduled, intervening to prevent problems that could result in adverse patient outcomes or delated/cancelled procedures. Contributes to an efficient and effective work environment through activities including professional communication and documentation, preceptoring and/or resourcing of others.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. *Performs multi-resource appointment scheduling for inpatient/outpatient diagnostic and therapeutic services received from physician and/or physician staff. Obtains patient information including medical necessity/diagnosis, demographics, and pertinent clinical information as related to the procedures scheduled. Collects and documents information beyond that listed in procedural questionnaire based on critical assessment of patient history.

3. *Integrates physical, mental and cultural considerations in scheduling of patient procedures, coordinating services to ensure the Medical Center is patient ready on customer arrival.

4. Educates patient/patient representative on preparation and understanding of procedures.

5. *Collaborates with physician office staff to educate the patient/patient representative on preparation and understanding of scheduled procedures; clearly communicates instructions to patient and/or patient representative.

6. Provides recommendations and education to physician office staff commensurate with scope of practice in scheduling of procedures.

7. *Reviews and evaluates outpatient orders received from the physician and/or physician staff; uses clinical judgment/critical thinking to follow-up on appropriateness and completeness of physician orders as they relate to procedures ordered.

8. *Receives and documents verbal physician orders.

9. Screens/determines appropriateness of level of care and admission status; notifies appropriate departments based on assessment of patient needs.

10. Documents pre-certification/authorization/referral information when applicable.

11. *Prepares and provides patients with an estimate, if one is warranted, for their expected services. Collects and/or counsels on expected payment due.

12. Keeps Patient Service Center and Scheduling Manager informed of issues related to procedures including but not limited to: necessary questionnaire revisions, updates related to departmental requests and need for new or revised procedures build.

13. *Serves as a liaison in building and maintaining professional relationships between physicians, physician office staff and other health care personnel.

14. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

15. Participates in meetings, committees and department projects as assigned.

16. Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk “*”. Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

EDUCATION AND EXPERIENCE:

Licensed Practical Nurse licensure from the State of Nebraska or approved compact state of residence as defined by the Nebraska Nurse Practice Act. Minimum of three (3) years medical/surgical experience to include extensive experience of hospital/health operations and general background in all areas of nursing practice required.