The Operations Associate/Counter Sales position will increase operational efficiency, company profitability and customer satisfaction by accurately and safely receiving and storing materials, processing incoming and outgoing shipments, or delivering complete and on-time orders and requests to the company’s customers.

Core Professional Competencies

• Demonstrates a strong commitment to safety by consistently complying with all company policies and applicable regulatory requirements.
• Proactively identifies hazardous conditions through routine inspections of equipment and work areas.
• Takes immediate corrective action to address unsafe conditions and recommends improvements to enhance safety and security procedures.
• Pursues ongoing professional development to maintain and expand job-related knowledge and competencies.
• Effectively applies newly acquired skills and knowledge to improve individual and team performance.
• Exhibits adaptability and versatility by responding positively to change and performing a wide range of job-related responsibilities.
• Prioritizes organizational objectives over personal interests and actively contributes to achieving team goals.
• Operates with integrity by modeling accountability, honoring commitments, and fostering a collaborative, respectful team environment.

Partnerships with Customer Focus

• Discloses own position while remaining open to ideas - Shares thoughts and feelings so that others understand personal position; considers others' ideas and opinions even when they conflict with their own.
• Prioritizes and stays focused - Identifies more critical and less critical activities and assignments; uses time effectively and prevents distractions from interfering with work completion.
• Seeks to understand and educate customers - Actively seeks information to understand customers' circumstances, and shares information and knowledge with the customers.
• Establishes S.M.A.R.T. goals in line with company goals and values. Implements action plans with timelines with deliverables and measure results.
• Builds relationships – Learns the value of relationships and views building relationships as a critical success tool.

Meeting Participation

• Clarifies the situation - Seeks and gives accurate and timely information; makes appropriate suggestions; works to reach agreement; possesses good listening skills; participates in discussions.
• Participates in meetings - On time, and alert.
• Understands communication from others and responds appropriately.

Work Standards

• Establishes criteria and/or work procedures to achieve positional goals with a high level of quality, productivity, or service.
• Accepts accountability. Takes responsibility for successful completion of job responsibilities.
• Follows procedures - Takes action; notifies others of quality issues as appropriate.
• Energetic and purposeful - Maintains a strong work pace; focused on overcoming obstacles to achieve goals.

Quality Orientation

• Follows procedures - Accurately and carefully follows established procedures for completing work tasks.
• Ensures high-quality output – Oversees personal and team job processes, tasks, and work products to ensure freedom from errors and defects.
• Takes action - Initiates action to correct quality problems and notifies others of quality issues as appropriate.

Perform other duties as assigned. Adhere to the rules and regulations as set forth in the Employee Handbook.

Job Requirements:

• Education: High school diploma/GED
• Experience: Minimum 1-3 years in physical labor or customer service position
• Forklift and driving experience (Class A or B CDL Preferred)
• Skills: Ability to lift up to 50lbs.