POSITION SUMMARY:

This position is focused on educating guests and providing positive interactions as they represent the Education Department throughout the building. Reports directly to the Director of Education and is integral to helping Butterfly Wonderland advance its public education and conservation mission.

MAJOR DUTIES AND RESPONSIBILITIES:

• As a member of the Educational Team, you will lead by example by being patient, kind, humble, respectful, honest, and committed when interacting with guests and fellow team members.
• Guest interactions and education is the primary focus.
• Main responsibility and job position is conveying educational material, greeting, gathering guests as they enter the Theater, Emergence Gallery, Entrance Vestibule and Tropical Waters
• Keep exhibit areas and Education Carts clean and tidy. No drinks on Education Carts. Re-stock education cards daily.
• Follow the opening and closing of daily checklists.
• Delivery of very specific information relating to behavioral standards and conduct that is expected of our guests. (USDA requires).
• Gives “educational talks”, providing additional information on various exhibit animals. Welcomes and/or proactively engages guests’ interactions.
• When school tours are present, give specific information to students and chaperones. Convey certain guidelines before they go into Conservatory. Mention specific info directly to Chaperones.
• Share pertinent educational information about what guests are viewing. Such as lifecycle of butterfly, how many species we have, where we get them, how long they live, and all other pertinent information regarding the benefits to the environment as a pollinator, aquatic life in the rainforest and tropical regions of the world.
• Use headphones to communicate daily. Be aware of crowds and adjust educational information when crowds are larger. Share more info when smaller crowds. Answer guest questions as needed. Speak in front of groups.
• Be able to provide Closed Captioning for Theater and know about Hearing Devices and how they work that are available to guests in Theater.
• Report to Director of Education's designee, for any concerns or issues.
• Participates in education, public relations, membership programs as directed regarding the BW facility and various exhibits
• Be observant to visitors as they experience and walk-through Butterfly Wonderland.
• Study resources such as volunteer handbook, books, and articles to gain more knowledge about butterflies, moths, reptiles, amphibians, insects, and aquatic life found at Butterfly Wonderland.

(Other duties may be assigned as appropriate)

REQUIRED EXPERIENCE:

• 1-year guest relations experience.
• High School graduate.
• Knowledge and understanding of general biology. Knowledge and understanding of general biology and basic geography.
• Successful completion of a pre-employment drug and background screening

PHYSICAL AND MEDICAL REQUIREMENTS:

• Ability to work a flexible schedule which may include evenings and/or weekends and holidays.
• Successful completion of all pre-employment screening.
• No history of allergy-related to animals or plants, which might interfere with the ability to work.
• The employee must be able to occasionally lift, move, carry, push, or pull up to 50lbs.
• Ability to stand and walk for long periods of time.
• Ability to use hands to handle or feel; and reach with hands and arms.
• Ability to balance, stoop, kneel, crouch, climb stairs, or crawl.
• Required to frequently talk and hear.
• No impairment of sight, smell, hearing, touch, balance, and agility of movement which might interfere with the ability to work.
• Must be able to take directional cues directly or indirectly.
• Ability to work in an environment that may be loud at times.
• Ability to work in all weather conditions, including occasional extreme hot or cold, and wet and/or humid conditions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Ability to communicate and relate well to all ages of the general public and with co-workers.
• Ability to perceive and respond to verbal and visual direction, as well as the surrounding environment.
• Ability to work flexible hours to include weekends and holidays.
• Ability to work as part of a team in a constantly changing environment, as well as individually, with minimum supervision.

Must exemplify core fundamentals of the Employee Promise, which states:

• I am empowered to take ownership of any opportunity to exceed expectations.
• I anticipate guest needs and pay attention to the details.
• I treat all internal and external customers with respect.
• I am on stage! (Smile)
• I have an attitude of gratitude.
• I get it right the first time.
• I display actions that are moral and ethical.
• I always provide alternative solutions.
• I am committed to learning every aspect of our product and services.
• I use the 10/5 rule, 10 feet I acknowledge my guest’s presence with a smile and at 5 feet. I greet them with a courteous word.
• I use name recognition at every opportunity.
• I take personal responsibility for our surroundings.
• I am accountable for my tools and resources.
• I value the contribution of every team member.

We believe a culture built on inclusion and diversity becomes the driving force for our success. We believe our team members bring varied thoughts and ideas from their personal life experiences and cultural backgrounds making us innovative and forward-thinking.