GENERAL SUMMARY:

Performs a wide range of massage and body treatment services at The Spa at Bryan South Campus for therapeutic and restorative purposes. Consults with clients to screen them for underlying conditions and assists the client in selecting appropriate services. Functions within the framework of Bryan Medical Center policies and procedures and within the legal requirements of the state.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. *Provides massage and body treatments to clients utilizing safe, appropriate and effective practices in compliance with all applicable standards, rules and regulations.

3. *Maintains and demonstrates a thorough working knowledge of all massage products and procedures performed at The Spa to ensure client safety and to promote and sell services and retail products.

4. *Performs consultations, obtains health history from clients including interviewing to obtain information about contraindications or precautions and evaluates suitability of treatments before each visit.

5. *Ensures all clients inquiries are answered, explains procedures/treatments and applies therapies appropriate to clients’ needs and preferences.

6. *Observes client response to massage techniques and modifies as necessary; solicits feedback and responds accordingly.

7. *Recognizes signs/symptoms indicative of client needs for interventions and documents implementation of appropriate action.

8. *Consults with physician or other provider when situations warrant.

9. *Maintains current knowledge and skills of pathophysiology; documents all sessions performed according to established guidelines.

10. *Maintains client confidentiality and sensitivity to age and gender related issues during all client interactions; reports any unusual client interactions to supervisor immediately.

11. *Demonstrates respect, sensitivity and concern for client’s needs with a professional and pleasant manner.

12. *Interacts cooperatively and considerately with clients and co-workers.

13. *Maintains schedules and work hours based on client bookings; demonstrates flexibility and willingness to adjust work hours to meet client needs and adheres to seeing scheduled clients in a timely manner.

14. *Ensures all work areas are clean and tidy, sanitizing equipment in accordance with policy, ensures linens are clean at all times, and maintains a neat and well-stocked room.

15. Creates a solid client base through client retention ensuring revenue goals are met.

16. Completes and submits necessary paperwork and client documentation, checks email regularly, and reads posted information on department bulletin boards.

17. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

18. *Assists Cancer Program Operations Manager in strategic development of wellness programming as related to professional field such as educational talks, wellness offerings, aromatherapy programming, pop-up service offerings

19. *May be asked to occasionally assist in answering calls, relaying messages in a timely manner, returning client/patient calls providing information as appropriate.

20. *Uses interpersonal skills to present a professional image and communicate effectively in person and by telephone and email.

21. *May be asked to occasionally assist in the scheduling of new and returning client/patient appointments; as well as accurately entering client/patient demographic information

22. Provides customer service and sales support to retail shop clientele.

23. Assists in maintaining a professional, appealing, and orderly retail area including restocking of retail products.

24. *May be asked to occasionally assist in collecting payments, administering discounts, and posting payments to patient/client accounts

25. *Communicates and cooperates with all levels of personnel, medical staff, auxiliary and ancillary departments.

26. Participates in meetings, committees and department projects as assigned.

27. Performs other related projects and duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

1. Knowledge of computer hardware equipment and software applications relevant to work functions and ability to operate a computer.

2. Ability to communicate effectively both verbally and in writing.

3. Ability to prioritize work demands and work with minimal supervision.

4. Ability to assess and follow through to ensure that client needs are met/exceeded.

5. Ability to exercise courtesy and professionalism in all interactions.

6. Ability to maintain confidentiality relevant to sensitive information.

7. Knowledge of massage therapy related services and products.

8. Ability to sell additional services and products to clients during their visit.

9. Ability to problem solve and engage independent critical thinking skills.

10. Ability to establish and maintain effective working relationships with all levels of personnel and medical staff.

11. Ability to maintain regular and punctual attendance.

EDUCATION AND EXPERIENCE:

High school diploma or GED required. Current licensure as a Massage Therapist in the State of Nebraska required. Prior massage therapy experience preferred.

OTHER CREDENTIALS / CERTIFICATIONS:

Basic Life Support (CPR) certification required within six (6) months of hire. Bryan Health recognizes American Heart Association (for healthcare professionals), American Red Cross (for healthcare professionals) and the Military Training Network.

PHYSICAL REQUIREMENTS:

(Physical Requirements are based on federal criteria and assigned by Human Resources upon review of the Principal Job Functions.)

(DOT) - Characterized as medium work requiring exertion of 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or a greater than negligible up to 10 pounds of force constantly to move objects