Reports to the Practice Manager/Clinical Supervisor of the respective MedPoint site. In collaboration with the Practice Manager/Clinical Supervisor, is responsible for overseeing clinical staff and supporting front office, clinical staff, and the triage team (which includes referrals) when needed. Identifies, analyzes, and resolves day-to-day issues with staff, patients, or clients. When assigned, responds to daily operational issues when the Practice Manager/Clinical Supervisor are absent or unavailable.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Assists in the overall operational staffing support functions of the assigned facility by:

• Working with the clinical supervisor and the front desk coordinator to develop guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary to ensure exceptional customer service.
• Identifying, analyzing, and resolving day-to-day issues with staff, patients, or clients.
• Ensuring the efficiency of patient flow into and out of clinic and of completion of documentation.
• Assisting in the hiring and development of the front office and clinical staff.
• Participating in professional development activities. Assist in front office and clinical staff in developing and implementing short and long-term work plans and objectives.
• Supervise the referral of patients to specialists and scheduling of test and treatment as requested by the provider.
• Ensure office and clinical supply inventory is current, supplies are ordered in a timely manner, equipment is serviced and calibrated, and offices are opened and closed according to established procedures.
• Ensure that patients are treated courteously by the office staff, maintain strict confidentiality.
• Collaborates with manager on annual employee performance appraisals, joins manager when meeting with employees to discuss job performance, employees goals and accomplishments.
• Review and use technical statistical data for reports and records including wait-time report, new company report and retention report to improve clinical procedures.
• Perform front office and clinical duties as needed to ensure efficient flow of patients through the clinic.
• Act as a point person during the changes to company profiles.
• Act as the point-person with other Med Point locations.
• Collaborates with Practice Manager/Clinical Supervisor/MA educator/Front Desk Coordinator and other Med Point Clinic Coordinators regarding all changes/updates.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Maintaining records, reports and files as required.
• Completing other job-related assignments and special projects as directed.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies, and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma. Associate�s or Bachelor�s degree is preferred. Requires a minimum of two years of experience working in a Physician Practice (healthcare).

Knowledge & Skills

• Requires a working knowledge of general medical office methods, practices and procedures and medical record file systems.
• Requires a working knowledge of clinical and front office job duties.
• Demonstrates proficiency in computer skills (i.e., data entry, word processing and spreadsheets). A basic understanding of database applications is desired.
• Requires solid office/secretarial skills, including the ability to operate standard office equipment as required by the needs of the office.
• Demonstrates leadership skills necessary to gain the cooperation and support from the staff.
• Requires the organization and analytical skills necessary to analyze situations/problems and provide timely resolution and work effectively with day-to-day problems.
• Demonstrates good interpersonal and communication skills (both verbal and written) necessary to interact in a highly effective manner and maintain positive working relationships.

Working Conditions

• Work is performed in a medical office setting.

Physical Demands

• Requires the physical ability and stamina to perform the essential duties of the position.