Total Package HR is looking for a Human Resources Business Partner to join our ever-growing team. In this role, you will have the opportunity to learn and grow with a fast-paced, fun, HR consulting and services firm. This is a role for someone passionate about the work they do, someone with strong critical thinking skills, and someone who is detail oriented. To join and be successful on our team you must be aligned with our Company’s values.

Our compensation package includes medical, dental, vision and life insurance; paid vacation, sick time, and holidays; 401k Safe Harbor retirement plan; a flexible, dynamic, and fun small team environment; professional development allowances and opportunities; work from home options; and an opportunity to learn and grow through ownership of your role and empowerment with the company.

What we value:

Our commitment to our clients is to serve as an integrated partner where we are viewed as a seamless extension of their team. We pride ourselves on being responsive. Many HR matters can’t wait, and we get that, so we’ve built a team that understands how to operate with a sense of urgency, while also being mindful that reacting is different than responding. We truly work hard, and we also value being real and telling it how it is. That’s not to say we lack polish and diplomacy, but we’ll never tell a client what they want to hear if that’s not what they need to hear. And finally, we like to have fun. HR isn’t always viewed as fun, but we love what we do, and we incorporate our personalities and love for HR in our work every day.

Position Summary

The Human Resources Business Partner fulfills a key role in administering the Company’s day-to-day HR activities internally as well as supporting the Company’s HR consulting practice with a variety of assignments. The position requires the experience and skillset of a Human Resources Generalist.

Essential Functions:

Live the Total Package Values each day in all that you do for TPHR and our clients:

• Take ownership of everything you touch.
• Be proactive, forward-thinking, and question everything in a positive, inquisitive manner.
• Give your full attention to your work each and every workday.
• Anticipate challenges, push back, and alternative perspectives.
• Collaborate and communicate daily with the team regarding client matters and other relevant topics.
• Know when to escalate matters to TPHR’s Partners.
• Do not make assumptions.
• Know that bad news doesn’t get better with time; when mistakes happen, urgently communicate such to your leaders.
• Always use the TPHR established tools, techniques, and methods (e.g., SOPs, Teams, LastPass, etc.).
• Keep SOPs and TPHR Continuity Binder updated in real-time.
• Avoid conflicts and seek clarity when uncertain.
• Practice what we preach.
• Always do the right thing when no one is looking.

Manage all aspects of your assigned clients’ Total Package relationship:

• Serve as the first point of contact for your assigned clients and their staff.
• Manage your clients’ Compliance Calendar and SOP – keeping both front of mind at all times and ensuring all actions are completed on time.
• Set goals, calendar follow-ups, and drive for timely execution of all duties.

Provide full-service HR Generalist support which may include but is not limited to:

• As-needed support to your clients and their team to address concerns, participate in coaching, provide compliance updates, and support with workplace issues as they arise. Support with policy interpretation and execution.
• Properly document all client matters; seek guidance from TPHR Partner when unsure what the best method is to document matters.
• Conduct and support investigations for employee complaints and concerns.
• Administer employee Leave of Absences.
• Work with the TPHR HR Compliance Manager on annual Handbook and policy review and redline. Roll out the updated handbook to staff, and track acknowledgment of receipt.
• Manage clients’ HRIS.
• Provide full-service management of on/off-boarding of client’s staff.
• Assist with Performance Management development and administration.
• Create and update job descriptions.
• Lead monthly client meetings.
• Create reports and provide data to client ad-hock, or on a regular schedule.

Lead HR Coordinator:

• Delegate administrative and clerical assignments to HR Coordinator.
• Support, train, coach, and counsel HR Coordinator.
• Oversee the HR Coordinator’s work to ensure accuracy, efficiency, and quality of work.
• Monitor HR Coordinator’s management of the client’s inbox.
• Hold HR Coordinator accountable at all times.
• Properly document performance concerns and coaching conversations and notify Partners of such.
• Manage schedule, time off, review and approve hours worked each week.

Monitor all time spent on clients (yours and your team’s):

• Ensure value is being provided to clients, time is not wasted, and we are managing to budget for Total Package clients.
• Know when to push through conversations for efficiency, when to pick up the phone to stop email exchanges that are not concluding, and when to allow clients space to work through the situation, always giving the client the time needed but never losing track that we have a finite amount of time in all of our days.

Maintain up-to-date knowledge of employment laws and best practices for all locations in which you have clients operating.

Cross-train on your peers’ job duties; understand how your regular duties and those of your peers overlap and come together; ensure nothing is dropped or lost in the intersection of these duties.

Additional duties will be assigned as needed.

• Bachelor’s degree in Business Administration, Business Management, or related field, strongly preferred. High School diploma or GED required.
• Current HR Professional certification (HRCI or SHRM).
• Minimum of five progressive years of experience as an HR Generalist in a fast-paced environment.
• Advanced computer skills including proficiency with MS Office Suite, Video Conferencing Tools (e.g. Zoom), and the ability to quickly learn new programs.
• Excellent communication skills – written and verbal.
• Professional, responsive, and welcoming customer service skills.
• Ability to exercise good judgment to handle confidential and sensitive personnel matters.
• Ability to work autonomously and as a team member.
• Focused and organized.
• Self-driven and can GSD.
• Possesses a growth mindset.
• Reliable and honest with a strong work ethic.

Physical Requirements & Working Conditions

The majority of work is performed in an indoor office setting and/or home office. You must follow all TPHR policies on safety and ergonomics as outlined in TPHR policy. You are expected to inquire about safety and ergonomics when uncertain or entering a new work environment where hazards may be present.

You must be able to sit at and navigate a computer workstation for up to eight hours per day.

You may be required to travel locally to visit clients, attend meetings, etc., and on occasion, you may be asked to travel out of town. All TPHR employees are responsible for contributing to a safe and pleasant work environment at all times.