Reports To: Head of Franchises
Department: Franchise Operations 
Employment Type: Full-Time, Remote 

About the Role
Civia Health is transforming clinical research delivery through its Franchise Partner Model, integrating staffing, expertise, technology, and central support services into established clinics with strong patient populations. As Senior Manager, Site Partnerships & Operations, you will lead the operational and strategic management of partnered research sites, ensuring governance, compliance, performance, and collaboration to accelerate clinical trial delivery via the Civia Franchise model.

Key Responsibilities

Site Franchise Ownership

• Take ownership of allocated research site partnerships within the franchise model.

• Implement full cycle franchise methodology from sign off to continual partnership excellence

• Build and maintain strong relationships with site leadership, sponsors, and internal teams.

• Identify new franchise opportunities and assess feasibility for integration.

• Manage budgets and financial performance for assigned sites; negotiate agreements.

• Serve as the primary escalation point for site-based operational issues within Civia franchise.

• Implement process and pathways to ensure the most efficient use of space and resource

Governance and compliance

• Develop Civia Franchise as the SME and lead all related industry recognition

• Implement and own end to end process franchise approval, readiness ensuring quality across all phases of deployment.

• Ensure adherence to ICH-GCP, local regulations, and contractual obligations.

• Prepare sites for audits and inspections, lead corrective and preventive actions.

• Identify risks and implement mitigation strategies promptly.

Performance and Operational Excellence

• Create, contribute and where applicable own the development and implementation of Civia franchise performance.

• Monitor franchise sites performance against franchise KPIs and contractual deliverables.

• Drive process improvements to optimize site start-up timelines and operational workflows.

• Work with internal stakeholders to develop and deploy KPI dashboards and tools for performance tracking

• Influence recruitment strategies through site feedback.

Team Leadership

• Line manage embedded team members at franchise sites

• Recruit, onboard, train and develop staff to ensure operational excellence.

• Mentor and foster a culture of continuous improvement.

Technology & Systems Proficiency 

• - Ensure functionality and maintenance of all IT equipment (computers, tablets, printers, etc.) and successful deployment across Franchise locations

• Oversee staff on the use of clinical systems including: 

• AI-enabled tools 

• Electronic consent platforms 

• Electronic source and regulatory filing systems 

• CTMS platforms (e.g., CRIO, Hubspot) 

• Serve as the liaison with IT support for troubleshooting and upgrades. 

Qualifications & Experience

• Bachelor’s degree in a science-related field or equivalent experience.

• Minimum 6 years of clinical research experience, with at least 3 years in a leadership role.

• Strong understanding of clinical trial operations and site management.

• Proven ability to manage teams and drive performance in a complex, multi-stakeholder environment.

• Excellent communication and relationship building skills.

• Fluency in English and proficiency with computer systems.

Preferred Skills

• Strong problem-solving and decision-making abilities.

• Ability to work independently while fostering a collaborative team culture.

• Experience with CRIO, Hubspot, or similar CTMS platforms. 

• Familiarity with AI tools, eSource, eConsent, and electronic regulatory systems.