This is a tipped position

Do you thrive in a fast-paced & exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Happy Valley Casino may be the place for you as we introduce our premier entertainment concept to State College!

We are looking for a full time Guest Service Representative to join our team. This person will report to the Slot Shift Supervisor

Essential Functions

Monitors guest service throughout an assigned area of the casino floor, responding promptly to guest inquiries, concerns, and service needs.

Circulates throughout an assigned area of the casino floor to support profitability, enhance guest satisfaction, strengthen team performance, and ensure compliance with all PGCB regulations.

Ensure all guest related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance with departmental

standards.

Handle large sums of cash.

Handle the payment of all manual, hand-paid slot machine jackpots.

Answer questions related to slot machines as well as general property information.

Promotes features of the player rewards program and assists in slot promotions, as required.

Supports the Players Club by answering guest questions about the rewards program and creating and signing up new member enrollments.

Investigate and resolve issues related to bill validators and slot gaming vouchers, including troubleshooting of basic bill validator and ticket printer problems.

Exchange large bills (currency) for smaller bills at the request of guests. Assist with additional technical and service issues, as required. Performs routine preventative maintenance on slot machines and related equipment as deemed necessary.

Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/ Business Ethics.

Consistently delivers exceptional guest service in every interaction.

Adhere to all policies, procedures, and operating guidelines.

Answer routine questions from co-workers.

Lead completion of daily tasks within the department or work unit.

Interact with others when necessary to achieve desired outcomes.

Job Requirements

• High School Diploma or equivalent
• Minimum one year customer service.
• Must be able to be approved and maintain licensure by Pennsylvania Gaming Control Board.
• Must be able to work a flexible schedule including nights, weekends and holidays.
• Ability to lift and carry up to 50 lbs.
• Able to perform repetitive motion tasks.
• Ability to stand and walk for up to 8 hours.

What Makes Happy Valley Casino Right For You?

Competitive Medical, Dental, & Vision Insurance

Vacation & Sick Time That Promote Work/Life Balance

Company Paid Life Insurance

Retirement Options

Free Employee Assistance Program

Robust Employee Recognition Program

Local and National Discount Programs Through EAP & Tickets@Work

Unlimited growth potential