Overview of Position:

General Manager Tunnel Oven is responsible for overall daily operations which includes, but are not limited to overseeing all aspects of sales, facilities management, ordering, processing (when necessary) and human resources. Essential functions are “Creating Magic Moments” for our guests while driving sales with a detailed plan to grow the business and managing costs. Making proper production orders to ensure adequate product levels to prevent outages, minimize waste, control food cost, maintain high food quality standards.

Principal Duties and Responsibilities:

Guest Service

• Ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction
• Serving as a role model for customer-first behaviors according to company standards
• Building a team of customer-focused employees through coaching and performance management
• Handling difficult customer situations professionally
• Handling any customer complaints/concerns
• Responding to customer inquiries on a timely basis
• Ensuring all products meet Krispy Kreme quality standards
• Conduct store tours
• Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
• Create appropriate atmosphere including lighting, music and temperature levels

Supervisory

• Supervising store operations
• Ensuring all of the store’s physical property is in good condition
• Conducting or delegating opening and closing responsibilities

Sales

• Directing and managing store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling
• Achieving business plan objectives/budget requirements and profitability according to store operating plan and established financial goals

Production

• Understanding the production process and maintaining a schedule that guarantees high quality and output to ensure that the store is stocked with the correct amount of product at all times
• Understanding and implementing store quality control procedures
• Coordinating schedules to meet customer demands and to minimize labor hours
• Understanding correct processing procedures
• Inspecting, troubleshooting, and assessing any production or equipment problems

Safety and Sanitation

• Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, MVR’s, etc.
• Maintaining a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.
• Ensure proper food storage according to standard operating procedure and adhere to sanitation guidelines as prescribed by standard state, city and county code.
• Perform and train proper Lock out/Tag out procedures

Equipment

• Overseeing proper upkeep of store facility and equipment

Personnel

• Directing and developing employees including: recruiting, interviewing, hiring, training, scheduling, safety education, supervising, dispute resolution and firing
• Build a team of customer-focused employees and foster teamwork
• Demonstrate leadership in employee development
• Communicating to store employees and enforcing all store policies, standards, and practices
• Scheduling
• Performance reviews with employees
• Accounting
• Ensuring maximum profitability and sales growth in all store functions
• Managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.
• Completing required corporate reporting documentation, both financial, operational, and administrative
• Managing company resources responsibly including inventory control
• Managing financial duties
• Protecting company assets
• Maintaining a resourceful budget and controlling all costs and expenses
• Managing financial duties such as deposits, collecting accounts receivable and properly documenting all transactions
• Payroll
• Follow company cash handling procedures & policies
• Accounting tasks such as counting and depositing revenues

Leadership

• Communicating and modeling company standards and policies
• Implementing efficiently and effectively directives from store, corporate, and divisional management
• Developing and maintaining store organization to promote efficient operations
• Interfacing with corporate office personnel

Essential skills and Experience:

• High school or GED required
• Complete HGE GM Development course
• Must perform all related competencies outlined in the HGE Shift Management & Store Management Training Workbooks including the COMPASS manual
• Experience with sales, management, production, and customer service
• Strong communication, organizational, and leadership skills
• Pleasant disposition, sociable, accommodating nature, and enthusiasm
• Self-motivation, creativity, and adaptability
• Basic computer, telephone, and fax knowledge
• Must be at least 21 years of age
• Must meet HGE driving standards (three year clean driving)
• Pass a pre-employment drug screen and criminal background check

Nonessential skills and Experience:

• Post Secondary Education strongly preferred

Physical Demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity

• Bending
• Stooping
• Grasping
• Filing Documents
• Climbing
• Walking
• Carrying Writing
• Driving
• Pushing/Pulling
• Using telephone and fax machines
• Lifting
• Twisting Sitting
• Sweeping
• Communicating with customers and co-workers

Physical Requirements

• Lifting up to 50 pounds occasionally
• Physical activity is sporadic
• Involves periodic travel
• May not work under the influence of alcohol or any mind/mood altering substances

• Must be able to meet requirements for a driver’s license.

Working Conditions:

• The worker is subject to inside and outside environmental conditions.