Food Service Managers jobs

Job Summary

Under general direction and in compliance with standard operating procedures and policies, oversees and coordinates all safety and training programs and activities for Greenlink personnel to include developing and implementing new-hire training program for Bus Operators and Bus Operators-in-Training. Conducts classroom-trainings including developing participant guides and presentation materials. Acts as South Carolina (SC) Third Party Commercial Driver’s License (CDL) Examiner. Tracks safety trends and reports data to the National Transit Database (NTD). Ensures compliance with OSHA industrial hygiene standards by conducting informal site reviews within the Operations & Maintenance Facility, Greenlink Terminal, and equipment storage sites. Utilizes facility and vehicle camera operational systems for accident, incident, employee injury, customer complaint, criminal, or other investigations. Recruits, screens, and interviews Bus/Trolley/Paratransit Operators and Bus Operator-in-Training Candidates. Serves as the Chief Safety Officer (CSO) in the administration of GTA's Agency Safety Plan in compliance with the FTA Safety Management System (SMS) requirement. Reports directly to the department’s highest accountable executive with regard to SMS related activities. Oversees Safety Committee. Assists the Operations division during departmental emergency operations to ensure personnel and equipment operate in a safe manner. Ensures compliance with Greenville Transit Authority (GTA) and FTA safety policies by conducting inspections of GTA vehicles and employee work sites. Acts as Drug and Alcohol Program Manager (DAPM) including overseeing the Department of Transportation (DOT)/Federal Transit Authority (FTA) drug testing process. Assists in providing information during various audits (i.e., FTA triennial review, NTD annual reporting, etc.). Supervises assigned staff as well as Bus Operators-in-Training and new Bus Operators until training is complete. Manages the Accident Review Committee; makes recommendations on accident and incident preventability. Establishes guidelines and expectations for accident/incident investigations as it relates to safety; reviews all reported accidents and incidents. Represents the Greenville Transit Authority (GTA) Board of Directors to transit stakeholders, as well as to applicable federal, state, and local government agencies. Operates transit bus, as needed.

Essential Functions

Essential Functions	% of Time
Manage Greenlink Training Programs: Facilitate the development, implementation, and monitoring of all Greenlink training programs (e.g., CDL training for Bus Operators-in-Training, Bus Operators, Paratransit Operators, Trolley Operators, Transit Shift Supervisors, and Transit Dispatchers). In coordination with non-operational divisions, assist in the development, implementation, and monitoring of new hire training (e.g., vehicle and facility maintenance). In collaboration with Deputy Director, develop and update departmental policies related to safety & training, including the Greenlink Operations Handbook and standard operating procedures. Oversee the delivery of new employee orientation, classroom training, dispatch training, and behind-the-wheel training for Bus Operators and Bus Operators-in-Training, including developing participant guides and presentation materials as required. Serve as a SC Third Party CDL Examiner for Greenlink employees attempting to obtain or renew a CDL. Design driving skills evaluation processes for Bus Operators and Bus Operators-in-Training for fixed route, paratransit, and trolley services. Conduct knowledge testing of frontline employees regarding policies and procedures to ensure compliance. Train employees in department customer service expectations as well as conflict resolution/de-escalation techniques. Conduct necessary trainings during monthly safety meetings or as needed for the ongoing professional development of all operations and maintenance staff. Maintain calendar of recurring training requirements by division and schedule monthly meeting topics accordingly. Conduct forklift certifications for maintenance staff as required. Conduct bloodborne pathogens training for occupationally exposed employees in compliance with OSHA regulations with particular focus given to bloodborne pathogen hazards, exposure risks, universal precautions, and spill cleaning in the public transportation environment. Conduct training for affected employees on OSHA standards for industrial hygiene and industrial workplace safety. Analyze safety data and design training modules to decrease frequency of accident/incident trends. Engage in continuous education to remain current on all FTA, SC Department of Transportation (DOT), and City requirements, laws, policies, and required training. Review all training and evaluation documentation for accuracy and completeness. Maintain records of all training activities and generate reports, as needed. Train all new employees on City and federal requirements for drug and alcohol testing as described in the City and GTA Substance Abuse policies. Develop and disseminate general safety policies and procedures to be followed by Greenlink personnel in compliance with local, state, and federal rules and regulations. Develop and facilitate training to division managers and supervisors on FTA SMS-related activities for hazard identification tracking, analysis, and mitigation. Develop and facilitate training on video-based Driver Behavior Modification System for affected division managers and supervisors.	30%
Screen & Recruit Transit Operations Personnel: Act as hiring manager for all Bus Operator/Bus Operator-in-Training positions. Actively recruit candidates for Bus Operator and Bus Operator-in-Training Program; attend job fairs as needed. Work closely with outside recruiter to identify candidates. Screen applications, schedule interviews with qualified candidates, and interview candidates. Complete reference checks and ensure proper information is collected so that Safety Performance History Requests (SPHRs) can be completed by the City’s Human Resources Department. Assist new applicants in coordinating required drug screenings and DOT physicals. Collaborate with the Transit Operations Division to interview applicants and conduct supplemental assessments during the interview process.	30%
Oversee Safety Management: Serve as the CSO in the administration of GTA's Agency Safety Plan in compliance with the FTA SMS requirement. Facilitate the development, implementation, and continuous improvement of SMS processes and activities in compliance with FTA regulations. Oversee Safety Risk Management, Safety Assurance, and Safety Promotion processes and activities as described in the Agency Safety Plan. Promote high standards of safety in both the Operations and Fleet Maintenance divisions. Develop and update safety policies and procedures, including GTA’s Agency Safety Plan and elements of the Greenlink Operation Handbook as assigned. Work with all employees to ensure understanding and compliance with safety policies and procedures to prevent accidents during vehicle maintenance and fleet operations. Facilitate monthly safety meetings providing pertinent updates on safety data and data trends, identified safety concerns, and demonstrate the use of any required safety equipment. Develop or obtain resources for training such as videos, booklets, and trade magazine articles. Maintain up-to-date knowledge as subject matter expert on American with Disabilities Act (ADA) regulations, FTA safety and security regulations, OSHA industrial hygiene regulations, and environmental health and safety requirements, and other safety-related best practices relevant to the public transportation industry. Consult with Health Clinic Administrator and Risk Manager regarding any employee-related injuries and associated work site hazards and/or exposures, investigations, and coordinate any necessary mitigation. Develop, implement, and administer GTA’s Agency Safety Plan in accordance with FTA’s Public Transportation Agency Safety Plan requirement to create a positive safety culture, coordinate ongoing analysis and mitigation activities for identified hazards, and conduct other critical safety activities utilizing the SMS model adopted by the FTA. Document safety violations and make recommendations to division managers and supervisors for corrective disciplinary action. Ensure safety compliance at all work sites through frequent visitation, making corrective action decisions as needed. Conduct scheduled or random weekly inspections of GTA’s facilities and fleet yard to ensure that good housekeeping and safety procedures are being followed. Educate division managers and other affected employees on the proper storage and disposal of hazardous materials and perform regular monitoring of affected work areas for compliance. Coordinate with the Fleet Manager to ensure that the Maintenance division is compliant with mandatory Storm Water Pollution Prevention Plan (SWPPP) and Spill Prevention and Countermeasure (SPCC) plan as required by the Department of Health and Environmental Control (DHEC). Coordinate with the Transit Projects Coordinator to review all bus stop locations for safety and accessibility and provide final approval for additions. Serve as GTA’s DAPM and administer all aspects of FTA/City drug and alcohol programs for Greenlink. Coordinate with the Employee Health Center (EHC) and affected Greenlink divisions to ensure all DOT/FTA drug and alcohol testing requirements are met. Maintain necessary records for annual DOT/FTA reporting. Maintain drug and alcohol training records as required by FTA. Submit all NTD reports regarding safety and security for fixed-route and paratransit operations. Provide safety statistics for the NTD report and monthly SMTF (State Mass Transit Funding) reports. Manage Greenlink’s video-based Driver Behavior Modification System. Responsible for budget-related items including safety-related capital cost requests for annual budget and in charge of tracking expenses for division over time (like new employee binders, uniforms, cones, etc.). Responsible for development of procurement documents for safety programs/items.	25%
Supervise Staff: Supervise, establish priorities, and allocate work for assigned staff as well as Bus Operators-in-Training and new Bus Operators until cleared to operate in revenue service. Set employee performance expectations and standards to ensure City and department goals are met. Write and conduct timely performance evaluations. Coordinate ongoing professional development opportunities to maintain current knowledge of industry regulations and best practices. As needed, make recommendations and coordinate ongoing professional development opportunities for supervisory staff and division managers to ensure staff maintain current knowledge of industry regulations and best practices relative to safety and training activities. Monitor direct reports to ensure compliance with departmental and City policies and procedures. Monitor direct reports’ compliance with SMS processes and activities. Document safety concerns directly observed or reported by front-line employees and the public. Collaborate with Human Resources on recruiting activities for all operator positions. Provide information on DOT-reportable accident history for former employees as needed. Meet with operators to provide feedback and coaching as needed. Interact with and observe all employees in the performance of their duties to evaluate efficacy of safety program and training.	10%
Conduct Accident/Incident Investigations: Respond to the scene of all critical accidents/incidents. As directed, investigate departmental incidents and accidents to include responding to accident locations, taking photos, preparing sketches and notes, and conducting post-accident interviews. Investigate departmental safety concerns. Monitor compliance with accident and incident reporting procedures. Ensure all accident/incident related paperwork is completed and processed as required. Manage the Accident Review Committee to make recommendations on accident and incident preventability. Review available video and documentation of accidents/incidents. Conduct investigations concerning workers compensation claims in coordination with the City’s Risk Manager and Health Clinic Administrator and provide feedback concerning preventability. Serve as liaison with Risk Manager and EHC concerning accidents/incidents. Conduct investigations in response to complaints regarding safety. Provide expert documentation of safety violations to substantiate disciplinary actions administered by department managers.	5%

Perform other duties as assigned.

Job Requirements

Bachelor degree in industrial hygiene, occupational safety, or a related field that provides the skills and abilities to meet the requirements of the position.

Documented experience may be substituted on a two for one basis.

Over four (4) years of progressively responsible experience in transit safety and CDL operator training.

Must have or obtain OSHA 30-Hour certification within one (1) year of hire.

Must have or obtain South Carolina Certified Third Party Tester for CDL within one (1) year of hire.

Must have or obtain Transportation Safety and Security Program certificate within three (3) years of hire date.

Preferred Qualifications

Supervisory experience.

CPR and First Aid certified.

Certified Transportation Safety Institute (TSI) Transit Operator Instructor.

Drug and Alcohol supervisor training.

World Safety Officer Certified Safety Specialist (WSO-CSS) or Certified Safety Manager.

Driver's License Requirements

Valid South Carolina Class B CDL with air brake provision and passenger endorsement, or the equivalent CDL from their state of residence.

Please be advised: Applicants who do not intend to relocate to South Carolina, must reside in a neighboring State (Georgia or North Carolina) and must meet the same CDL requirements as residents of South Carolina. In addition, employees residing in a neighboring state are required to provide to the City of Greenville an annual Motor Vehicle Record from their state’s Department of Motor Vehicles at the sole cost of the employee.

Performance Requirements

Knowledge of:

Federal, state, and local legislation and regulations pertaining to transit service.

The ADA, as it relates to public transit.

FTA Public Transportation Agency Safety Plan (PTASP) requirements.

FTA Drug and Alcohol Program Requirements

Workplace and Industrial safety or environmental health and safety requirements including, but not limited to OSHA regulations, FTA safety and security regulations, SC Department of Labor laws, SC Motor Vehicle Laws, DOT Commercial Driver’s License Motor Vehicle laws and regulations.

Risk Management activities, including worker’s compensation claims investigations, bus collision investigations, workplace accident/incident investigations, hazard investigations, and other audit techniques.

Investigation techniques, including fundamentals of bus collision investigation.

Principles and practices for comprehensive industrial safety for vehicle maintenance and public transit facilities and transit system safety and security programs including internal audit practices.

Hiring & interviewing best practices.

Employee performance management and corrective action techniques.

High-level conflict resolution or mediation skills.

Basic knowledge for Federal Medical Certification Requirements for CDL holders.

Federal Motor Carrier Safety Administration’s (FMCSA) Entry Level Driver Training (ELDT) regulations related to Class B passenger-carrying vehicles (airbrakes equipped).

DOT driver qualification file requirements.

Public Transportation Emergency Management techniques and best practices.

Intelligent Transportation Systems, on-board Vehicle Monitoring systems, Transit on-board Video Systems, and other industry-specific technological platforms.

OSHA regulations for the proper containment, decontamination, and disposal of bodily fluid spills.

Proper use of Personal Protective Equipment (PPE) in transportation and industrial environments.

Ability to:

Conduct accident/incident investigation and accident/incident reduction through training.

Effectively design, develop, implement, and administer a comprehensive safety training program.

Develop, implement, and administer a CDL Class B Training Program for public transit operators.

Conduct CDL training for Class B with passenger endorsement and without air brakes restriction.

Analyze and interpret safety-related data to influence the development or modification of operational procedures, safety programs, and training activities.

Stay up to date on current industry knowledge and best practices relative to public transit operations, safety, and CDL training.

Develop and implement continued professional development programs for operations and maintenance staff.

Demonstrate strong interpersonal techniques and demonstrate a consistent commitment and ability to work with diverse work groups and individuals.

Apply appropriate oral and written communication techniques to various individuals ranging from Greenlink employees, the public, elected officials, community leaders, and local, state, and federal agencies.

Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, Greenlink staff, or other agencies on sensitive issues.

Effectively represent Greenlink to outside individuals and agencies.

Coordinate with representatives from other departments to perform risk management, employee health and certification, finance, public communication, and planning functions related to transit operations.

Provide supervision, leadership, training, and work direction for assigned staff.

Write reports, policies, formal presentations, and/or technical and legal documents and correspondence, and compose emails in a clear and professional manner.

Make mathematical calculations and draw logical conclusions.

Read, analyze, and interpret professional journals, policies and procedures, financial reports, legal documents, contracts, and governmental regulations.

Operate general office equipment to include scanner, printer, copier, telephone, and computer with Microsoft Office Suite.

Working Conditions

Primary Work Location: Office environment, field, and transit bus.

Protective Equipment Required: Close toed shoes, safety vest, safety glasses, and hearing protection.

Environmental/Health and Safety Factors:

Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Daily exposure to extreme temperature. Weekly exposure to wetness and/or humidity. Occasional exposure to mechanical hazards.

Physical Demands:

Continuously requires vision, foot controls, and hearing. Frequently requires standing, fine dexterity, walking, lifting, carrying, reaching, handling/grasping, climbing, balancing, bending, crouching and stooping, twisting, and talking. Occasionally requires sitting, kneeling, crawling, and pushing/pulling. Light strength demands include exerting up to 50 pounds occasionally, 10 pounds frequently, or negligible amounts constantly AND/OR walking or standing to a significant degree.

Mental Demands:

Frequently requires time pressures, emergency situations, and working closely with others as part of a team. Occasionally requires frequent change of tasks, performing multiple tasks simultaneously, tedious or exacting work, noisy/distracting environment, and working an irregular schedule/overtime.

Americans with Disabilities Act Compliance

The City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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