You are the face of KFC! You are the first person our customers see when they walk in the door or pull up to the drive-thru window. You are the friendly voice that greets them. You have the most important job in the company – you serve our customers! You prepare our world famous food every day. Each customer is someone’s Mother or Brother or Son or Aunt and you have the opportunity to make their day. Don’t let that opportunity pass you by! You have high standards. You would never serve a product to a customer that you wouldn’t serve to your family or best friend. You are the reason our customers return again and again. By serving hot and fresh food, delivering friendly service, and keeping the restaurant clean, you leave a positive impression on the experiences of other people. What can be more meaningful than that! Bet you even have a couple of customers who come in and ask for you by name!
Key Responsibilities (what TMs do) Step Change Thinker Needs little guidance in solving problems
Know How Builder Trains on their core position using the Learning Zone
People Grower Role models How We Win Together (HWWT²) and Achieving Breakthrough Results (ABR) culture within their restaurant Demonstrates take the hill teamwork with fellow team members by helping others when they need it Believes in all people by treating others fairly and with respect Recognizes others for a job well done Demonstrates positive energy at all times