Classification: Business Analyst

Work Hours: 40+ hours/week: M-F

About KUB: KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 501,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce.

About the Role: This role will be responsible for supporting the Microsoft 365 suite of products, including providing end-user support, troubleshooting complex technical issues, and developing applications using the Power Platform. This role will also include conducting both in-person and virtual training sessions, creating documentation, and ensuring users at all proficiency levels can effectively utilize the tools. The administrator will stay current on new features, guide end users on best practices, and contribute to policy and governance development. Supported services include, but are not limited to, Outlook, Teams, Azure, SharePoint, OneNote, OneDrive, Power Automate, Power Apps, Power BI, Forms, Project, Planner, PowerPoint, and Visio. Additionally, this role will involve acting as a liaison between KUB IT staff and Microsoft, as well as collaborating with third-party vendors and internal stakeholders such as business analysts and cybersecurity teams to uphold best practices and standards across the organization. Frequent collaboration with IT colleagues, users, and power users will be essential, and assistance with internal budgeting related to Microsoft 365 services may also be required. This is a critical role in optimizing the organization's use of Microsoft 365 by troubleshooting technical issues, building applications, developing training programs, and refining governance frameworks.

Physical Requirements:

Sedentary Work - Exerting up to 10 pounds of force occasionally, and / or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Physical demands for a specific position within this classification may vary and/or exceed those demands described above.

Minimum Requirements:

• Bachelor’s degree in information technology, information systems, computer science, business, data analytics, or another related field from an accredited four-year college or university

• Strong computer skills with experience utilizing the Microsoft suite of products

• Strong verbal and written communication skills

• Strong analytical, project management, and organizational skills

• Ability to work independently and proactively

• Valid driver's license

Preferred Requirements:

• Two (2) + years of experience in a related field

• Extensive experience utilizing the Microsoft suite of products, including building applications within the Microsoft Power Platform

• Completion of PL-900 Certification

• Ability to conduct training, create documentation, and promote best practices for utilizing the Microsoft 365 suite

• Experience working with end users to troubleshoot and resolve technical issues

• Proficiency in managing Azure cloud environments and overseeing billing components

• Skill in administering data loss prevention (DLP) policies

• Competence in utilizing Microsoft Graph API and PowerShell scripting

About the Selection Process:

Phase 1 – Apply online at www.kub.org

Phase 2 – Experience, training, and education evaluation

Phase 3 – Interview with department representatives

Phase 4 – Written, performance, and behavioral exercises

Phase 5 – Background Investigation

Phase 6 – Physical assessment and/or drug screen*

*KUB is part of the Tennessee Drug Free Workplace Program

If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.

Knoxville Utilities Board is an Equal Opportunity Employer