WindshieldHUB is one of the fastest-growing on-demand services in the US. We take pride in providing best-in-class customer service to our clients with a strong vision and tradition. The role of a Customer Service Representative includes providing top-quality customer service, actively listening to clients' inquiries and complaints, providing accurate information in return, increasing brand value, and inspiring loyalty through every interaction.

Join Us in Our Exciting New Chapter in Ecuador!

We are thrilled to announce WindshieldHUB's expansion to the vibrant city of Cuenca, Ecuador. Our state-of-the-art office is located in the esteemed Cardeca Business Center in Turi, boasting panoramic views of the enchanting Cuenca skyline.

Please note that this position requires on-site presence and will not be remote. We are eager to welcome you in person and embark on this exhilarating journey together in the heart of Cuenca.

Skills and Qualities Required

• Good communication skills
• Active Listener
• Decision-maker
• Tech-savvy
• KPI-oriented
• Punctual
• Energetic
• Articulate
• English Level C1 or C2

The ideal candidate's profile for this role combines exceptional professionalism and independent thinking. You will be expected to make intelligent decisions for the customer within seconds. Of course, you must be an outstanding listener to understand the customer's needs appropriately. You will be expected to have an organized work ethic, respecting others and your time.

We are currently looking to fill both afternoon and evening shifts.

A Day at the Job

• You can deal with inbound Customer Service and business support calls with quality responses and volume.
• Display positive energy and stay motivated while working out complex problems for customers.
• Display active listening, interjecting, and paraphrasing customer requests to confirm and specify needs.
• Use SOPs as guidelines while making confident decisions to benefit customers and acting upon them.
• Be ready to help customers with their problems on our digital self-service platform.
• Display self-motivation to achieve assigned targets, organizational goals, and objectives
• Meet all KPIs for CSRs: quality, average handle time, and schedule compliance.
• Other duties assigned by your supervisor
• Schedule Service for our Customers

• What is your level of proficiency in English?
• How many years of Customer Service experience do you currently have?
• Have you ever worked for an American company or in a role that required interaction with American customers?
• We must fill this position urgently. Can you start immediately?