Customer Service Representatives jobs

The top salary range for this position currently reaches $107,715.51, PLUS, an excellent benefits package! The position will receive a 5.0% salary increase in July 2026 and July 2027; bringing the top step salary to $118,756.26.

**THIS POSTING MAY CLOSE ONCE A SUFFICIENT NUMBER OF APPLICATIONS IS RECEIVED. PLEASE APPLY IMMEDIATELY.**

Under general supervision, the Communications Technician installs, maintains, and repairs communication systems and electronic equipment owned and operated by the City, and performs other related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED:

Supervision is provided by the Communications Supervisor or their designee.

Essential job functions may include, but are not limited to, the following: (These functions may not be present in all positions in this classification. When a position is filled, the essential functions will be noted in the announcement of position availability. Management reserves the right to add, modify, change, or rescind work assignments as needed.)

Installs, maintains, and repairs radio communication systems and equipment including base station/repeaters, mobiles, portables, cellular phones, telephone systems and equipment, video and audio equipment, computers, peripherals, data network cabling, and other related communications equipment; maintains trouble and work logs, parts and equipment inventory, and provides related documentation on work done; coordinates and assists all departments with moves, adds, and changes to maintain availability of City-owned telephone systems, including instruments, and voice mail; supplies information and instructions, briefs on usage of new equipment; installs public safety warning systems; and performs other related duties as assigned. Maintains regular attendance.

To qualify for this classification, an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities, and enable the individual to successfully perform the essential job functions of the position. A typical combination is:

Education and/or Experience:

High School diploma or GED equivalent is required. A minimum of two years combined experience and/or supplemental courses in fundamental electronics, radio, and/or telecommunications. Experience to include the installation and maintenance of electronic communications equipment with an emphasis on troubleshooting and repairing to the component level.

Knowledge of:

Methods, procedures, tools, test equipment, and safety practices used in the maintenance of electronic communications equipment including systems utilizing both analog and digital circuitry; Federal Communications Commission rules and regulations governing Public Safety Communications; and telephone system and equipment repair and installation techniques.

Ability to:

Read, interpret, and draw schematic diagrams; troubleshoot and repair radio communications and telephone systems equipment; provide necessary documentation; operate a variety of radio and electronic tools and equipment; skillfully and safely use tools and equipment; and install, maintain, and repair electronic systems and equipment.

Possession of and ability to maintain a valid Class “C” California Driver’s license is required. A ”General Radiotelephone Operators License” (GROL) issued by the FCC (or equivalent certification) is desired.

Physical Demands:

Ability to lift up to 25 pounds is required. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, crouching and stooping in the performance of daily office activities. The position also requires grasping, repetitive hand movement, and fine coordination in retrieving and entering data using a computer keyboard. Additionally, the position requires near and far vision in reading work related documents and using the computer, and acute hearing is required when providing phone and personal service.

Work Environment:

Employee generally works indoors and outdoors. Environment is generally clean with limited exposure to conditions such as dust, fumes, or odors. Noise level in the work environment is usually moderate, but the employee may occasionally be exposed to loud talking and interruptions from telephones and/or members of the public.

Note:

The duties, skills, and demands described here are representative of those that must be met to successfully perform the essential functions of the job. When appropriate, reasonable accommodations may be made to enable individuals with a disability to perform the essential functions of the position.

Selection Process:

Applicants must complete an application online prior to the final filing date. Applications will be screened for qualifications, appropriate background, and only the most qualified will be invited to participate in the examination process. Successful candidates must achieve a minimum passing score in each of the test components. Applicants will be notified by e-mail as to the test date, time, and location. The examination process will include:

Oral interview weighted at 100%

Candidates will be required to pass a City administered pre-employment physical and may be required to pass a thorough background investigation and polygraph examination as part of the selection process. Candidates who do not pass will be disqualified and removed from the eligibility list.

ACCOMMODATION:
Applicants with legal disabilities who require special testing arrangements must contact the Human Resources Department at least five (5) business days prior to the examination date.

The provisions of this bulletin do not constitute an expressed or implied contract and any provisions contained in this bulletin may be modified or revoked without notice.

The City of Alhambra is an Equal Employment Opportunity Employer. The U.S. Equal Employment Opportunity Commission (EEOC) is responsible for enforcing federal laws that make it illegal to discriminate against a job applicant or an employee because of the person's race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.

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Communications Technician at City of Alhambra – Alhambra, California

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