The Guest Services Team Member is the first point of contact for our guests and plays a key role in creating a welcoming, efficient entry experience. This position is responsible for selling general admission tickets, processing season passes, and accurately checking in groups and special party reservations. Guest Services Team Members provide friendly, professional assistance while ensuring smooth operations at admission points and guest check-in areas.

ESSENTIAL FUNCTIONS

Be knowledgeable about Morgan’s Wonderland, programs, policies, and procedures to ensure excellent customer service when providing assistance or answering questions of guests and visitors.

• Greet guests in a friendly, professional manner and provide accurate information about admission, passes, and park offerings
• Sell general admission tickets and process season passes using Point-of-Sale (POS) and access control systems.
• Handle cashless transactions accurately while following established financial procedures
• Communicate effectively with Supervisors and other departments to support daily operations and guest needs
• Represent the organization positively through professional appearance, behavior, and guest interactions.
• Other projects and responsibilities may be added at the company's discretion.

Job Requirements and Qualifications

• Must be 16 years of age or older
• Ability to provide friendly, professional service in a fast-paced, guest-focused environment
• Strong communication and interpersonal skills with the ability to interact with diverse guests and groups
• Available any day of week, specifically weekends and available during holiday seasons
• Ability to handle transactions accurately and follow cashless and/or cash handling procedures
• Morgan’s Wonderland is a non-smoking environment

WORKING CONDITIONS:

The working conditions described herein are representative of those an employee encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

• Frequent standing, walking, bending, and twisting upper body for long periods of time.
• The work environment is an outdoor park environment with continuous outdoor activity and exposure to extreme weather conditions.
• Must remain alert with no lapses of consciousness.
• Continuous requirement for professional demeanor and appropriate park staff attire.

Morgan’s Wonderland is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.