We are seeking a customer-focused and solution-oriented Customer Service Representative who is passionate about helping customers successfully use software platforms. In this role, you will serve as a key point of contact for customers, providing guidance, answering questions, and resolving issues as they navigate our products.

The ideal candidate is naturally curious and enjoys learning how systems work. While a technical engineering background is not required, you should be comfortable exploring software, diagnosing issues, and identifying effective solutions. You will assist customers in understanding platform features, troubleshoot unexpected behaviors, and escalate more complex technical concerns to the appropriate internal teams when necessary.

As a Customer Service Representative, you will play an important role in shaping the customer experience by ensuring users can effectively leverage the tools they depend on each day. Your ability to communicate clearly, investigate issues thoughtfully, and provide timely support will contribute directly to customer success.

This position requires close collaboration with cross-functional partners across support, product, and engineering teams. As you support customers, you will also continue to deepen your product knowledge and strengthen your technical expertise.

This role is based in our Birmingham, AL office, with an expectation of working onsite at least 3 days per week and flexibility to work up to 5 days per week in-office if needed.

What You’ll Do

What You Bring

Required

Preferred

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include:

🏝 Flexible paid time off

⚕️ Affordable health, dental, and vision insurance options

💪 Monthly fitness reimbursement

🤑 401(k) matching

🍼 New-Parent Paid Leave

👖 Casual work environments

🏡 Remote work

All your information will be kept confidential according to EEO guidelines.

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