JOB TITLE: Customer Care Specialist

DEPARTMENT: Supply Chain

REPORTS TO: Customer Service Manager

SUMMARY: The Customer Care Specialist will work in a fast-paced and collaborative team environment. This role is responsible for managing day-to-day relationships and orders for complex, key customer accounts, ensuring proficient and knowledgeable customer service is provided with a sense of integrity and trust. Additionally, this position will effectively and proactively manage delivery issues through resolution. Providing regular feedback and pro-active communication with the customer and/or sales regarding the status of the accounts are essential requirements for this position. Our Customer Care Specialist must be able to perform all job duties by following the required company and/or department processes in handling customer issues, product returns, documentation requests, same-day order entry, data maintenance and issuing accurate invoices to customers. The successful candidate will be reliable, able to balance multiple priorities and deliver excellence to external and internal customers.