Customer Service Representatives jobs

VW Service Advisor

At Carter Motors, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Carter Motors is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Are you an experienced Automotive Service Advisor looking for a new place to call home? Are you looking for a family-owned dealership with amazing work-life balance and benefits that refuses to slow down? Look no more! Service Advisors at Carter VW manage approximately 10-20 repair orders per day, all service, menu maintenance and light repair. This position includes greeting the customer, writing repair orders, managing additional work needed, advising maintenance needs, proving clear explanations to customers and invoicing/cashiering. Also includes answering phones and scheduling. This is a commission and base salary role plus additional bonus opportunities. Advisors typically average $80,000-$100,000 with no cap on earning potential.

What We Offer

Competitive compensation plans
Medical, Dental & Vision after 30 days of employment
401(k) Plan after 90 days of employment
AFLAC, Legal Shield & Identity Theft Shield, FSA, Pet Insurance Discount
Paid time off after 90 days of employment
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Discount Program
Discounts on products and services

To see full pay and benefits details, visit the web address below into your browser.

https://lp.constantcontactpages.com/cu/MFnmIY2/BallardVWExpAdvisor?mode=preview

Schedule - Monday/Tuesday/Friday 7:00 am - 6:00 pm & Saturday 9:00 am - 4:00 pm (Wednesday,Thursday, and Sunday off)

Responsibilities

Oversee flow of Service.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Manage repair orders and cars as the work through the shop for maintenance.

Qualifications

Previous car dealership experience preferred but not required
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Excellent customer service skills
Professional, well-groomed personal appearance.
WA state driver's license is required
Clean & Clear WA state driving record is required
Pre-employment background check, reference check & drug screen is required

Carter Motors is a proud equal opportunities employer; we do not deny employment based on race, ethnicity, national origin, disabilities, or any other protected characteristics. We are a drug free workplace; all employees are held to this standard to be free from the effects of drugs and/or alcohol while on duty. Carter Motors also participates in fair chance hiring practices; candidates with a criminal history will undergo an individualized assessment post-offer.

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